services provided by five Indian banks. The relationship dimensions which lead to customer satisfaction have been identified. This study reports on the different satisfaction levels of customers of private and public sector banks with respect to the services provided by their banks. 1.1 HISTORY OF THE BANKING SECTOR Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started in 1786‚ and the Bank of Hindustan‚ both of which are
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WSEAS TRANSACTIONS on BUSINESS and ECONOMICS Elissaveta Gourova‚ Albena Antonova‚ Yanka Todorova Knowledge audit concepts‚ processes and practice ELISSAVETA GOUROVA Faculty of Mathematics and Informatics Sofia University 125‚ Tzarigradsko shosse Blvd.‚ bl. 2‚ Sofia BULGARIA elis@fmi.uni-sofia.bg http://www.fmi.uni-sofia.bg ALBENA ANTONOVA Centre for Information Society Technologies Sofia University 125‚ Tzarigradsko shosse Blvd. bl. 2 fl. 3 BULGARIA a_antonova@fmi.uni-sofia.bg http://www-it
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|4 Quality Management System |Observation/Comments |Results | |4.1 General Requirements | | | |Has your organization established a management system (QMS) |The QMS system applies to all major processes throughout the company | | |giving consideration to:
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PolyTaste 2008: Service Audit Robert Hartman May‚ 2008 1 Agenda • • • • • • • What is a Service Audit? Dimensions of Service Guest Touch Points Event Environment Moments of Truth Observable Standards Audit Results 2 1 What is a Service Audit? • A Formal Study of Actual Service Performance – Based on Observable Standards – Performed by Disinterested Observers – Qualitative • Gathers Impressions • Characterizes Guest Experience – Quantitative • Gathers Data • Reports Operations
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Though many of the inhabitants fought back against European imperialist aggression‚ some welcomed it. In‚ Abina and the Important Men‚ we can see that the relationship between the Westerners and the inhabitants was quite slippery due to opposition to Western imperialism by some‚ but also an appreciation to the modernization that Europeans brought to the area. As the world approached the 20th century‚ many of the central powers became hungry for more land and competition for more power in the now industrialized
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The Western Experience Xxxxx xxxxx HIS/110 June xx‚ xxxx Xxxxxx xxxx The Western Experience Dear Diary‚ We are about to embark on a journey that will forever change our lives. Brian believes that heading West on the Oregon Trail will be an adventure and once we reach our destination we can build a better life for our children. Today we packed the wagon with as much food as possible. We also pack the essentials such as pots and pans and clothes. Also we let the children choose a few of their favorite
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CHAPTER 19: PROFESSIONAL CONDUCT‚ INDEPENDENCE‚ AND QUALITY CONTROL Ethics and Professional Conduct * Ethics- system or code of conduct based on moral duties and obligations that indicate how an individual should interact with others in society. * Professionalism- refers to the conduct‚ aims‚ or qualities that characterize or mark a profession or professional person. * Most important concepts: personal responsibility and integrity * Accounting profession has developed a Code
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united into a new kingdom German states- German Confederation that built on Napoleon’s Confederation of the Rhine Napoleon’s duchy of Warsaw became Kingdom of Poland and the tsar of Russia as the king. Prussia gained territory in Saxony and left bank of Rhine Austria claimed the Italian provinces of Lombardy and Venetia and the Dalmatian coast Metternich wanted to contain French aggression while maintaining France’s great power states Metternich > Austria; Castlereagh > Great Britain; Nesselrode
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AUDIT OF: DATE OF AUDIT: MAY 11‚ 2012 AUDITORS: Audit Participants: |Name |Position | | |Branch Manager | | |Assistant Manager | |
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Dramatherapy Vol. 34‚ No. 2‚ July 2012‚ 92–100 CLINICAL COMMENT A research interview: dramatherapy and cross-cultural awareness Downloaded by [The University of British Columbia] at 21:37 23 February 2013 Mandy Carra* and Madeline Andersen-Warrenb a Freelance Dramatherapist; b Northern Trust for Dramatherapy The following interview is based on research by Mandy Carr in 2009‚ for a ‘top up’ MA at Roehampton University‚ London‚ entitled ‘An investigation into the importance of raising
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