of both Veritas and Symantec systems through ERP rollouts entitled Project Oasis. What made Symantec an effective business were the communication and information systems they invoke when selling their products. In this‚ Symantec uses a broad differentiation strategy as well as during the Project Nero Symantec reacted by implementing a decision-making model and the CRM to assist with the drop in customer loyalty. The issues faced by Symantec’s ERP system overhaul can be deduced by three main
Premium Enterprise resource planning Customer service
represent. 2.2.1 Review of Information Systems‚ ERP and SCM Information systems are an integrated set of components for collecting‚ storing‚ processing and communicating information. Organisations rely on information systems to manage their operations and compete in the marketplace effectively and efficiently. Information systems rely on three key resources i.e. technology‚ people and information. Bocij et al. (2008) describe enterprise resource planning (ERP) as systems that provide a single solution
Premium Supply chain management Enterprise resource planning Management
Cisco ERP implementation Cisco Systems Cases Cisco Systems is one the most important successful cases on an ERP implement with the internet and since then it has added substantial CRM capabilities for customer service and an extensive portal for internal and customer-oriented knowledge management. Even with its lead‚ the company never rests: It recently went through another round of reengineering key processes to make better use of available technology. Cisco the company
Premium IP address Internet Internet Protocol
Effectiveness of an ERP Vendor’s Customer Support E-system By Sofia S. Zuberi Supervisor: Peter Steverin Master’s Thesis in Business Administration 27 June 2010 Abstract In today’s business climate many organizations are implementing ERP systems to connect all their processes into one system thereby hoping to benefit off the resulting efficiencies. ERP Vendors are trying to best cater to the needs of their customers‚ and this extends into the post-implementation period where customers
Premium Case study Enterprise resource planning Qualitative research
business demand for new software applications. Currently‚ there are more than 300 active‚ concurrent software projects in development and maintenance going on in the MAIL division‚ most of them critical to the core business. Projects range from ERP integration projects like SAP‚ to online customer portals and innovative electronic service offerings built to generate new revenue streams. Reflective of the diversity of applications being built and maintained‚ also software development and delivery
Premium Software engineering Deutsche Post Software project management
sales offices. So‚ information sharing across these functions or organizations becomes an obstacle and results in inconsistent information being shared. Whirlpool Europe is considering implementing Project Atlantic‚ an enterprise resource planning (ERP) system‚ to allow the smooth flow of information across the entire organization‚ thus improving operating effectiveness and efficiency in its overall operations. But before making any final decision‚ the company needs to evaluate the financial aspects
Premium Net present value Internal rate of return Cash flow
Wal-Mart is one of the largest retail markets in the world and continues to increase its revenue because of its products and services that are provided. I have to admit Wal-Mart has made a lot of money from me because it’s my one stop supermarket. I can go to Wal-Mart and find just about any and everything I’m looking for which makes my shopping experience just that much more supreme. Let me share some of the businesses history with you and its timeline. The very first store to open was in Rogers
Premium Wal-Mart Sam Walton United States
ERP Implementation at FoxMeyer Drugs By Name………… Presented to ....................... Course………………. Institution…………… February 19‚ 2011 Summary of the Nature of Implementation This paper investigates the implementation of ERP project at FoxMeyer Drugs in 1993. The paper will identify lessons learnt from the failure of the project implementation. However a critical analysis of what went right and wrong will be carried out. According to a case study by Scott‚ (n.d)‚ FoxMeyer was worth over
Premium Implementation
Enterprise resource planning (ERP) systems: a research agenda Majed Al-Mashari Department of Information Systems‚ College of Computer and Information Sciences‚ King Saud University‚ Riyadh‚ Saudi Arabia Keywords Enterprise resource planning‚ Research‚ Change management Introduction Enterprise resource planning (ERP) systems can be regarded as one of the most innovative The continuing development of developments in information technology (IT) enterprise resource planning of the
Premium Enterprise resource planning
A practical model on controlling the ERP implementation risks Amin Hakim a‚Â Hamid Hakim b a b Ph.D. Candidate on Systems Management‚ University of Tehran‚ Iran IH University‚ Center of NSDS‚ Tehran‚ Iran a r t i c l e i n f o Article history: Received 23 June 2009 Received in revised form 28 June 2009 Accepted 29 June 2009 Recommended by: D. Shasha Keywords: ERP Decision-making model Risk management ERP selection model abstract Although ERP systems were already introduced many years
Premium Enterprise resource planning Strategic planning