FACTORS AFFECTING CUSTOMER SATISFACTION : A STUDY ON MARUTI-SUZUKI Name : PROSEN SAHA 11/MBA/34 AKNOWLEDGEMENT Firstly‚ I would like to thank my project guide Mr.Subhadip Sarkar for giving me the opportunity to work on this project. His valuable suggestions‚ guidance and supervision had helped us to a great extent in accomplishing this project. This project has no doubt has given us the knowledge and the experience. I also take this opportunity to thank all the Respondents for their
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Case Study Footsteps of giants This kids’ apparel-maker was in expansion mode‚ when it realized that its current IT systems would not be able to support its ambitious plans. What followed was a complete overhaul and an implementation of new ERP systems with able assistance from Tectura India. Nandini Chhatre reports |[pic] | |Naresh Kunwar‚ | |Lilliput | Lilliput Kidswear is a brand that enjoys strong recall in the minds of its audience-children-which is one
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lists available at ScienceDirect Decision Support Systems j o u r n a l h o m e p a g e : w w w. e l s ev i e r. c o m / l o c a t e / d s s An empirical investigation of the impacts of internal/external facilitators on the project success of ERP: A structural equation model Wen-Hsien Tsai a‚⁎‚ Michael J. Shaw b‚ Yi-Wen Fan c‚ Jau-Yang Liu d‚ Kuen-Chang Lee a‚ Hui-Chiao Chen a a Department of Business Administration‚ National Central University‚ Jhongli‚ Taoyuan 32001‚ Taiwan Department
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INTEGRATING CLOUD CRP WITH ERP The Recent study of the market suggests that many companies are opting for cloud-based modules for the ERP business systems. Many companies are opting the cloud implementation of the CRM system to the ERP systems. Although often beneficial‚ such an implementation should be carefully evaluated based on the ROI and on delivering positive returns. Before implementing such a project‚ there are things that should be taken into consideration. These are mainly associated
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Why did NIBCO decide to purchase an ERP system? Why did they decide to implement SAP R/3 without any customization? NIBCO decided to purchase an ERP system because they wanted to integrate all the operations of the organizations over a single platform. They hoped that this would eliminate the problems related to coordinating information and data from standalone systems. This way‚ the organization would function more efficiently. The issue with the current system was that it had become obsolete
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Corporate Governance Maruti Suzuki India Limited (the Company) is fully committed to practising sound corporate governance and upholding the highest business standards in conducting business. Being a value-driven organisation‚ the Company has always worked towards building trust with shareholders‚ employees‚ customers‚ suppliers and other stakeholders based on the principles of good corporate governance‚ viz.‚ integrity‚ equity‚ transparency‚ fairness‚ disclosure‚ accountability and commitment
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Formalising ERP Selection Criteria Xavier Burgués Illa Univ. Politècnica Catalunya Edifici C6 Campus Nord Jordi Girona Salgado 1- 3 08034 Barcelona. Spain +34 934 017 006 diafebus@lsi.upc.es Abstract We present a proposal for selecting ERP products from a formal description of their relevant characteristics. The work is based on a previous and successful collaboration with a midsize company in the field of software package selection. An ERP was selected following a systematic methodology called
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accounting‚ etc.) that entered the data. ERP facilitates information flow between all business functions‚ and manages connections to outside stakeholders (Bidgoli‚ H. 2004). In 1990‚ Gartner Group first used acronym ERP as an extension of material requirements planning (Group G. 1990). Then‚ ERP systems experienced a rapid growth and have been widely used all over the world. Many business companies found major benefits ERP systems can bring to them. By implementing ERP systems‚ it significantly improves
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INDIAN AUTO INDUSTRY …. the way forward Presentation bySunil Kakkar General Manager (SupplyChain) Maruti Suzuki India Ltd Indian auto industry : Among the top 10 in world Two Wheelers Small Cars Commercial Vehicles 2nd 3rd 5th Automobile Industry – A Global Hub • • • • • 15 manufacturers of passenger cars and multi-utility vehicles‚ 9 manufacturers of commercial vehicles‚ 16 manufacturers two/ three wheelers‚ 14 manufacturers tractors‚ 5 manufacturers of engines. Key drivers for the
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ERP Question Paper Q. I . (A) Write a note on business modeling? (5) (B) What is the impact of Internet and World Wide Web on ERP products? (5) (C) Explain the concept of Supply Chain Management? State its benefits? (5) (D) Write short note on GAP analysis? (5) (or) (D)Explain integrated business model? (5) Q. II . (A)Explain direct and indirect benefits of ERP?(7) (B)Explain Financial Accounting Module? (7) (C) What is BPR? (6) Q. III . (A) Discuss the purchase
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