International Journal of Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor
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Evaluating ERP Software The 6 Key Decision Drivers Compliments of Abstract This white paper discusses the 6 Key Decision Drivers that you should consider as you evaluate ERP software products. These 6 criteria are: • Functionality • Technology • Software Vendor • Implementation Vendor • Support & Maintenance • Total Cost of Ownership If you ask the right questions of software vendors you will collect the right information to make an informed decision when selecting an ERP solution. The software
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Maruti Suzuki India Ltd. Fundamental Company Report Including Financial‚ SWOT‚ Competitors and Industry Analysis Phone: +44 20 8123 2220 Fax: +44 207 900 3970 office@marketpublishers.com http://marketpublishers.com Phone: +44 20 8123 2220 http://marketpublishers.com Maruti Suzuki India Ltd. Fundamental Company Report Including Financial‚ SWOT‚ Competitors and Industry Analysis Date: Pages: Price: ID: December 1‚ 2014 50 US$ 499.00 M68045ACBBABEN Maruti Suzuki India Ltd. Fundamental Company
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Implementation Life cycle The ERP implementation life cycle consist of; Pre evaluation Screening Package evaluation Project planning phase Gap Analysis Reengineering Configuration Implementation team Training Testing Going Live End-User Training Post Implementation Pre-evaluation Screenings In order to develop a new ERP package the available packages should be evaluated before coming to the solution But this pre evaluation should be done with a chosen number of packages since
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customers to its best and it is able to achieve 5-star ratings from a long period. But in this era all have to apply marketing strategies to attract customers otherwise the competitors will not leave a single chance to grab market share. The strategies used by taj as explained above are successful in attracting customers as well as positioning it as a high class service delivering brand with luxury. Taj is good in all fields such as finance‚ marketing‚ HR but it has to improve its system to gain an edge
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PLANNING SYSTEMS Enterprise resource planning (ERP) systems integrate the planning‚ management‚ and use of all of an organization’s resources. The major objectives of ERP systems are to tightly integrate the functional areas of the organization and to enable information to flow seamlessly across the functional areas. Tight integration means that changes in one functional area are immediately reflected in all other pertinent functional areas. ERP systems provide the information necessary to control
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Tektronix‚ Inc.: Global ERP Implementation Business Context/Key Business Drivers • Tektronix‚ Inc. was founded in 1946 as a maker of electronic testing equipment. In 1993 Tektronix had grown to be a $1.3 billion manufacturer of electronic tools and devices. It was based in the United States and had an international presence in nearly 60 countries. • After 50 years of success‚ the company was facing increasing global competition of high-tech producer of electronic equipment. Tektronix should simplify
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STUDY I Hershey Foods Corporation: Failure and Success with Information Technology Point of View Managerial Point of View Objective To examine the reasons behind the SAP AG’S R/3 ERP implementation failure at Hershey’s Food Corporation Problem What could have done otherwise to avoid the SAP AG’S R/3 ERP implementation failure at Hershey’s Food Corporation? Areas of Consideration In late 1996‚ Hershey Foods Corporation the leading manufacturer of chocolates‚ confectionaries and beverages
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Cisco Systems‚ Inc.: Implementing ERP - Himabindu Donga At the start of the case‚ Cisco’s information systems are failing‚ yet no one steps forward to lead the effort to replace them. Why is this? Why were no managers eager to take on this project? The managers at Cisco were apprehensive about the risk involved in converting the existing legacy systems with ERP systems. They were worried because they thought that the implementation of ERP systems would turn out to be a “mega project†consuming
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Maruti extends corporate social responsibility initiative to shop floor Rica Bhattacharyya‚ ET Bureau Mar 5‚ 2013‚ 05.00AM IST Tags: SY Siddiqui| Maruti Suzuki India| Maruti Suzuki| Gurgaon| graduate engineer trainees| e-parivartan| corporate social responsibility| anti-malaria campaign (As part of the initiative…) MUMBAI: Maruti Suzuki India‚ the country’s largest carmaker‚ is extending some of its corporate social responsibility (CSR) activities
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