It is often part of a computer telephony integration system. Agent performance analytics Automated surveys -are used to gain customer feedback through the internet and via the telephone. Automated surveys are particularly used for customer research purposes in call centre for customer relationship management and performance management purposes. They are also used for market research and job satisfaction surveys. BTTC (best time to call)/ Outbound call optimization IVR (interactive
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1.0 Background Public Bank is currently the largest domestic bank in Malaysia by shareholders’ funds. It is well-known in 1966 by its founder and chairman‚ Tan Sri Dato Sri Dr Teh Hong Piow. The bank was planned on the Malaysia Stock Exchange in 1967. The Public Bank Group employs more than 14‚000 people‚ with in Hong Kong and China‚ Cambodia‚ Vietnam‚ Laos and Sri Lanka. Public Bank is one of the most competent banks as reflected by its low cost to revenue ratio in Malaysia. The Public Bank Group
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do we need ERP? I chose a video on Enterprises Resource Planning. The title of the video is What is SAP? Why do we need ERP? It was found on YouTube at URL https://www.youtube.com/watch?v=lYCEQqSM08I. I chose this video because I was drawn into the ERP software as I watched this video. As I watched the video‚ my questions of how and why things worked. By the end of the video‚ I felt that if I was to open a business‚ I would have such a system in place. The video explained ERP from a simple
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Antibiotics in Animals Antibiotics in feed animals are administered at nontherapeutic levels in feed and water to promote growth and improve feed efficiency. This practice has been shown to select for antibiotic resistance in the animals themselves‚ subsequent animal-based food products‚ and in water‚ soil‚ air samples collected around animal feeding operations. It is estimated that 60-80% of antibiotics produced in the U.S. are administered in feed to healthy livestock at nontherapeutic levels
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The tools which were used by hunter-gatherers to survive are more primitive than those of the farmers. The hunter-gatherers lived in a period when technology and industrialization were not yet present. They managed to make their tools from the materials they found and gathered nearby. These tools undeniably helped them to adapt to their harsh environment and survive. The hunter-gatherers had to rely on a very basic toolkit. It was often made of wooden trunks‚ sticks and bones which they were
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Case Study 8: Material Requirements Planning and ERP Auto Parts‚ Inc. Auto Parts‚ Inc.‚ is a distributor of automotive replacement parts. With no manufacturing capability‚ all the products it sells are purchased‚ assembled‚ and repackaged. Auto Parts‚ Inc.‚ does have extensive inventory and assembly facilities. Among its products are private-label carburetor and ignition kits. The company has been experiencing difficulties for the last 2 years. First‚ profits have fallen considerably. Second‚ customer-service
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Even after becoming a subsidiary of Sinosteel‚ the companies used to keep their former management processes‚ managerial regulations‚ coding‚ human resources management systems‚ etc. This obviously resulted in a quite difficult global management of the enterprise since having a clear overview of the company was uneasy‚ if not impossible. • The decentralized information: The information within the different Sinosteel’s subsidiaries used to be kept in the said subsidiary and not to be shared with the
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IT & ERP Systems of Packages Limited‚ Pakistan GR O U P 1 0 H A SS AN B U T T MU H AM MA D IR FA N MU H AM MA D U MA R SH A H B AZ AH MA D WA SE E M H A I DE R Theme Of Presentation Introduction & History IT Infrastructure Enterprise Resource Planning (ERP) Systems Impacts of IT Competitors Analysis Future Plans Analysis (SWOT) Recommendation Questions & Answers Introduction & History • Established in 1956 as a joint venture between the Ali Group of Pakistan and Akerlund and
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THE FINANCIAL ANALYSIS OF MARUTI SUZUKI INDIA LIMITED FOR THE FINANCIAL YEAR 2010-11 Subject: Financial Accounting and Management Accounting (MBLA-205) Submitted to: Mrs. Sailaja Jonnalagadda Submitted by: Bhavin Karia Roll No.: ML- FS&CM 2011-13 NALSAR University of Law‚ City Campus 3-5-874/18‚ Hyderguda‚ Hyderabad-500029 Table of Contents Page(s) 1. INTRODUCTION 1.1 1.2 1.3 1.4 1.5 1.6 Introduction Research objectives Research Hypotheses Research Methodology Research Plan/Scheme Research
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CUSTOMERS SATISFACTION LEVEL IN COMPACT CAR SEGMENT WITH SPECIAL REFERENCE TO MARUTI Project of Marketing Research By: Faizan Ahmad INSTITUTE OF MANAGEMENT STUDIES LAL QUAN‚ GHAZIABAD – 201 009 SEPTEMBER 2008 TABLE OF CONTENTS CHAPTER NO. CHAPTER PAGE NUMBER 1. LITERATURE REVIEW 6 2. OBJECTIVES 8 3. RESEARCH METHODOLOGY 9 4. RESEARCH DESIGN 10 5. SAMPLE DESIGN 11 6. DATA COLLECTION 12 7. DATA ANALYSIS 13 8. CONCLUSION & FINDINGS 20 9. ANNEXURE 21 CHAPTER 1
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