IT Essentials – Hand Out Introduction to Basic Computer What is a system? System is a combination of components working together. What is a computer system? Computer System is a group of elements performing together to process data. What is a computer? Computer is a programmable electronic device that can store‚ retrieve and process data. Three Components of a Computer 1. Hardware refers to the physical components of the computer system. 2. Software is a computer program. 3. Peopleware
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Chapter 7 Study Questions 1. What is meant by the term service breakdown? a. the product or service selivered fails to meet customers expectations 2. What causes customers to become dissatisfied? a. when a product or service fails to meet the customers wants or need or does not live up to advertised promises or standards. 3. What can you use to deal with angry customers? a. be positive b. acknowledge the customer’s feeling or anger c. reassure d. remain objective
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Chapter 7 Risk and Return Recap - Expected Return and Standard Deviation for single asset and 2-asset Portfolio Probability Return(A) Return(B) Good 0.3 - 0.05 -0.10 OK 0.4 0.10 0.15 Poor 0.3 0.20 Portfolio 0.30 E(R) 8.5% Covariance 0.014177 15.68% 11.91% 0.0153 Corr. 0.0246 9.76% S.D. 10.25% 0.009525 Variance 12% 0.99 EQ 7.2 Expected Return: E(RA) = (0.3) (‐0.05) + (0.4) (0.10) + (0.3) (0
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7 The Evolution of Living Things Biological evolution explains how populations change over time. SECTION 1 Change over Time . . . . . . . . . . 166 2 How Does Evolution Happen? . . . . . . . . . . . . . . . . . . 174 3 Natural Selection in Action. . . 180 PRE-READING About the Can you find two eyes and a mouth in this photo? The eyes and mouth belong to an adult flounder. Adult flounders swim on their sides and have both eyes on one side of their body. These characteristics allow flounders to lie flat
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Chapter 1 Marketing: Creating and Capturing Customer Value 1) All of the following are accurate descriptions of modern marketing‚ EXCEPT which one? A) Marketing is the creation of value for customers. B) Marketing is managing profitable customer relationships. C) Selling and advertising are synonymous with marketing. D) Marketing involves satisfying customers’ needs. E) Marketing is used by for-profit and not-for-profit organizations. Answer: C Diff: 2 Page Ref: 2 and 4 Skill: Concept
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CHAPTER 10 DEVELOPING NEW PRODUCTS AND SERVICES Test Item Table By Major Section of the Chapter and Level of Learning |Major Section of the Chapter |Level of Learning | | |Level 1: Knowledge |Level 2: Comprehension |Level 3: Application | | |(Knows Basic Terms & Facts) |(Understands
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A reporter who had previously interviewed Gatsby before the information about his early life was known‚ headed to New York in anticipation of interviewing him again. The truth is Gatsby was born James Gatz in North Dakota on a farm. He attended St. Olaf’s in Minnesota while working as a janitor to pay his tuition‚ but dropped out after only two weeks. The next summer while he worked on Lake Superior digging for clams and fishing for salmon‚ he spotted a yacht owned by Dan Cody‚ who was a wealthy
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Chapter 6: Issues and Crisis Management A. The Relationship between Issues Management & Crisis Management • Commonalities: focus on improving stakeholder management & enabling the firm to be more ethically responsive to stakeholder’s expectations and their ultimate objective must be to have an increase in the firm’s responsiveness to stakeholders • Through well conducted issues management initiatives‚ some crises may be avoided B. Issues Management – a process by which firms identify issues in
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In chapter seven Hooks talks about feminism in the realms of class. Hooks explains that the focus of feminism came to be about the wealthy white upper class women who wanted the same opportunities as men of their own class rather than the focus of women receiving the same benefits to sustain themselves. Working class and middle class women were able to work‚ but they did not make enough money to support themselves. I liked this chapter because Hooks gave a resolution for the problem. Hooks explains
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development and strategic use of blogs or similar sites. Offers. Offers are exactly as important as in traditional marketing strategies. No offer‚ no sale. On the internet‚ you may only get one chance to elicit an action from a web site visitor before they exit your site or an email reader before they hit the DEL key. It’s your offer that will make the difference. A good internet marketing strategy is always testing and evaluating different offers to optimize their effectiveness. Presentation. On
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