NPS Net Promoter Score ______________________________________________ Research assignment for Hotel unknown: Study to the Net Promoter Score‚ and the application process within the company ______________________________________________ Thesis 19 July 2010 ______________________________________________ Presented for the Rotterdam Business School‚ A faculty of Hogeschool Rotterdam PREFACE This report is a graduation assignment written and composed in assignment of Hotel unknown
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Çanakkale Onsekiz Mart Üniversitesi‚ Eğitim Fakültesi. Bütün hakları saklıdır. PRACTICUM AND ETHICAL CONSIDERATIONS: GAP BETWEEN ACTUAL AND DESIRED BEHAVIOURS (UYGULAMA VE ETĠK DEĞERLENDĠRMELER: GERÇEK VE BEKLENEN DAVRANIġLAR ARASINDAKĠ FARK) Anjum NAZ1 Abida NASREEN2 Riffat un Nisa AWAN3 Ghazala NOUREEN4 ABSTRACT Practice teaching or practicum is more directly concerned with values and ethical issues than any other educational activity. The motivation for this study comes from the assumption
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© J. Kraigher-Krainer The Customer Driven Company Table of Contents J. Kraigher-Krainer Slide 2 Chapter Content 1 Principles of the Customer Driven Company (CDC) 2 CDC as a Strategic and Managerial Approach 3 Customers´ Perceptions 4 Market Perceived Value 5 Customers´ Environment 6 Customer Loyalty 7 The Path to the Customer Centric Company - Company Culture 8 Delivery and Communication of Value References (1) J. Kraigher-Krainer
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MKTG 2910 Consumer Behavior – SP12 Final Exam Review Sheet (Rev. 5.12) NOTE: Be familiar with/understand these terms and concepts for final exam. Chapter 1 Why marketers study CB: Marketers who understand CB put out better products that are mutually beneficial in value to the customer and the firm. The firm can only build value by understanding what leads to high-value. Qualitative Research: Discovery that is gathered in a relatively unstructured way (ie: interviews case analysis focus groups)
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Marketing Law and Ethics Assignment One - Ethics Being ethical as a marketer has its advantages as well as its disadvantages. The ’negative’ advantages are obvious‚ all of which point to personal and business gain. However‚ to say that one must act unlawfully to be unethical would be false. The provided statement is completely factual and is particularly relevant to marketing and‚ more accurately‚ business‚ in the fact that "ethics are not‚ by definition‚ counterproductive to profit‚ but may be
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The Leaders unethical behaviours in Organizations Leadership and Management in Organizations‚ 7‚5 hp Autumn 2013 The Leaders unethical behaviours in Organizations Introduction The ethical behaviour and the moral goodness of leaders has been a topic of analysis for centuries. The moral character and the ethical practice of the organization have become an increasing concern for leadership researches in the aftermath of the global financial crises
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Conclusion……………………………………………..8 Reference list…………………………………………..9 Appendix A…………………………………………...10 Appendix B…………………………………………...11 Introduction Organizational behaviour knowledge is very important for everyone. It not only benefits a person as an individual‚ but also influences organization events. There are five organizational behaviour trends in the workplace: globalization‚ the changing workforce‚ evolving employment relationships‚ virtual work‚ and workplace values and ethics. In this essay
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Running head: MSE and Dementia Multi-Sensory Environments and Dementia: Abstract This paper addresses the concern for the wellbeing of patients with dementia and the struggle to find a new or alternative and effective treatment. The topic‚ Multi-sensory environments and dementia‚ was selected for the challenge it presented‚ and the conviction that the writer has for the rights of geriatric psychiatric patients. Along with personal conviction‚ this topic was chosen because of the intrigue
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It is no surprise that an organization’s leaders are critical to the company’s success. What is not always connected is the effect that leadership has on employee satisfaction. An employee’s attitude can determine the level of customer service delivered. Therefore‚ the employee-customer relationship is dependant on the leadership demonstrated within the organization. The connection between leadership‚ employee satisfaction‚ and customer satisfaction are direct results on the company’s business financial
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Assignment “Net Promoter Score: a strong indicator of loyalty and growth?” 2 Table of Content Page Introduction…………………………………………………………………………3 1 Main advantages of the NPS……………………………………………...4 1.1 1.2 1.3 2 Simple and understandable – the calculation of the NPS……...4 Simple categorization of the customer groups - …………………. application of the NPS……………………………………………...5 Motivating Change - customer-focused management by NPS...6 Main disadvantages of the NPS ................................
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