"Ethical dilemma on customer service" Essays and Research Papers

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    Part A: Ethical Dilemma Essay Ethical Dilemma Description British’s fourth largest mobile operator‚ T-Mobile who is under E E Phone Company faced an ethical dilemma that concerned the T-Mobile company recall matter in the year end of 2008 till 2009. The stuff in T-Mobile‚ United Kingdom allegedly sold customer data to brokers‚ who in turn sold it to other competing phone firms. These firms then started calling customers‚ whose contracts with T-Mobile were about to expire‚ trying to get them to

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    Workplace Ethical Dilemma

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    Workplace Ethical Dilemma BSHS/322 Sharen Washington August 26‚ 2013 Theresa Edwards Workplace Ethical Dilemma Workplace ethical dilemmas exist in every organization in the world. Where there are ethical codes‚ ethical morals‚ and care from upper management to staff in an organization creates less stress workplace that builds productivity‚ loyalty‚ and longevity from its employees. In a perfect world‚ there is that

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    Ethical Dilemma Analysis

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    Individual Ethical Dilemma Analysis My company is in the business to provide home products and services to home builders and property management companies. For our property management division‚ we obtain business through various marketing channels such as industry trade shows. Early on in our startup‚ we noticed that many of our competitors are not honest with their billing practices. A competitor may give one of our customers a price per square foot or square yard‚ but then they intentionally

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    | ETHICAL DILEMMA IN ORGANIZATION | | | | | Contents ABSTRACT 2 1. DELIVERING SERVICES 2 DETAILED ANALYSIS OF TATA NANO –WHERE WAS THE FAULT LINE? 3 ANALYSIS 3 2. FULFILLING OBLIGATIONS 3 3. RESPONDING TO CRISIS 5 STEPS FOR CONSIDERATION 6 4. REACTING TO COMPANY POLICIES AND PRACTICES 6 6. ETHICS AND DISCRIMINATION 8 PREVENTING DISCRIMINATION 9 RESOLVING INCIDENTS OF DISCRIMINATION 9 ABSTRACT Ethical dilemma is a situation where you

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    Customer Service

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    and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally

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    Ethical dilemma

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    Our story opens with an irate Jim Mclntosh confronting his manager of corporate reporting: “I thought we had an understanding on this issue‚ Frank. Tina tells me that you are threatening to go public with your stupid statements about the report. For Pete’s sake‚ Frank‚ wake up and smell the coffee! You’re about to damage all the important things in your life: your career‚ your friendships‚ and your company!” Frank sat quietly in the overstuffed sofa in his V.P’s expansive office. He thought

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    Ethical Dilemma Report

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    Keaton Stroud Professor Arnaud September 2‚ 2009 BA 325 Sec. 02 Ethical Dilemma Report Introduction The ethical dilemma I will be talking about throughout this report is about how the United States is going through the biggest recession since the Great Depression in the 1930’s‚ and one of the main reasons of this is because of the housing market. The two leading causes of the housing market causing so much damage is because all these new houses are popping up while houses aren’t even being

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    Bartering Ethical Dilemma

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    Bartering Ethical Dilemma Name: Tutor: Introduction Bartering Bartering involves exchange of goods and services; this has been a part of human beings since the beginning‚ even before gold or money was used as an exchange. This is common with poor customers who need a service or product without money but have something in exchange. This has been a part of numerous culture and communities norms as an acceptable method of compensation as well as‚ economic exchange.(Zur‚ 2005) Bartering

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    The Truth and Reconciliation Commission‚ however‚ also had its fair share of disadvantages. The main disadvantage was that many of the victims simply did not feel that justice had been conducted. The horrible reign of apartheid had lasted for a period of 45 years‚ and now the TRC was asking them to simply forget the wretched past. In the meantime‚ all the perpetrators of crimes from the era where walking away scot-free. To me‚ it just does not seem fair that these villains of such hate crimes can

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    1. Using consequential‚ rule-based and character theories‚ evaluate Jim’s options. • Consequential-Jim would need to assess how it would affect each worker and the company and identify the benefits or damage it would cause if he fired Bill. Jim would need to makes sure the benefits outweighed the harm. If firing Bill is helpful to the company‚ then it would be acceptable. • Rule-based-With this theory‚ Jim needs to look at the other workers to see if maybe Bill is getting his attitude from them

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