ktPROJECT REPORT ON SERVICE QUALITY & CUSTOMER EXPECTATION IN LIFT PRODUCTS Submitted By‚ RUDRA PRATAP MAHARATHY REGD. NO.- UNDER THE GURDIANCE OF Internal Guide‚ External Guide‚ Prof. Budhaditya Padhi Mr. ACKNOWLEDGEMENT I would like to express my gratitude to the management of JOHNSON LIFTS PRIVATE LIMITED‚ Bhubaneswar for giving me the opportunity to undertake my summer internship program in the company which gave me an insight into the working of the company and the
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Hints and Tips for Customer Service Unit 1 If you are currently unemployed the following websites offer good information regarding employment. www.Sainsburys.co.uk www.tesco.com www.marksandspencers.com www.britishairways.com/travel/about-british-airways/public/en_gb Extra information on Equality and Diversity‚ Contract of employment‚ legislation‚ Disability Discrimination Act and formal learning‚ can be found on www.gov.uk It’s important that you answer assessment questions
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Slide 1 Welcome to your second customer service lecture. This week we’ll discuss listening‚ an often simplified concept. Many people think listening is easy—as long as you hear something you’re listening to it‚ but in truth‚ listening effectively is a demanding task. To listen effectively‚ you must apply skill and determination. Luckily‚ as with any skill‚ effective listening can be learned. We’ll begin this lecture by going over the difference between hearing and truly listening. Slide
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Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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Legal‚ Ethical & Regulatory Issues The online banking industry is a growing and a continually evolving business. This paper will identify and describes the legal‚ ethical‚ and regulatory issues that impact online banking the Websites. Business ethics examines ethical rules and principles within a commercial context involved in e-commerce are faced with the same if not more legal issues as any other business; these issues include‚ but are not limited to jurisdiction‚ contract‚ and legitimacy
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Current Ethical Issues Paper XMGT/216 January 26‚ 2014 Current Ethical Issues Paper Within this paper you will read about the organization of Huffman Trucking Company. This includes a description of the company on the ethical organization profile. Also within this paper you’ll read about the explanation of the current moral and ethical issues that Huffman Trucking Company will face. Huffman Trucking Company has been around since 1936. Huffman’s was the carrier in the World War II for the
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There is many issues in sports: steroids‚ sexist‚ etc. There are so many situations in sports that lead to a con issue. Many issues that can be debateable and many people have separate opinions and thoughts. The main issue that is mostly talked about is steroids‚ some say it’s a good thing and others believe it’s a terrible issue that should be avoided. Many people use steroids for sports. The steroids help athletes become bigger in the way of creating muscles on the upper body. Alot of baseball
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From: CustomerCare@weprint.com Date: Wednesday‚ November 3‚ 2005‚ 8:48 AM To: rpleskunas@gorgetracker.com Subject: Your Electronic Business Card Is Ready Dear Richard: In response to your order dated November 2‚ 2005‚ I am pleased to inform you that we have now configured your electronic business card and you can link to our website to download it to your computer system at your convenience. Your electronic business card is ready for you to install! [Don’t bury main idea] Please follow
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useful tool used by law enforcement‚ while others believe it to be another way to discriminate against minorities. This paper sets out to examine racial profiling from its origin to present day‚ taking a look into both sides of the racial profiling issue to find what if any laws are in place to prevent racial profiling from taking place. Racial discrimination is not a new phenomenon it can be traced back over one hundred years to slavery times. Dark skinned individuals have always been seen as inferior
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