Business Etiquette and Protocol Doing Business in a Global Forum 1 Goals • • • • Review elements of business etiquette Provide up-to-date information Provide guidelines for business decorum Provide information on cultures and countries 2 Business Etiquette and Protocol – Why? • Must be aware of more rules of behavior than you expect to encounter in most social situations. • Need to be aware of the behavior that is expected in the world of work. • It is how you play the game. 3 Common Business
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BUSINESS ETIQUETTE AND MANNERS Each time one makes contact with ones employees‚ employers or customers one leaves a certain impression of oneself and the company‚ service or product one represents and first impressions always do make an impact on achieving business objectives. Therefore it is very important for one to leave the right perception on people by learning how to properly conduct oneself in a business environment. Business etiquette is how one does what one does in the business world
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Business Card Etiquette: A Must Master Have you ever experienced how mortifying it is when you’re asked for a business card and you don’t have any? Either you forgot to bring one or run out of business cards‚ this incident is embarrassing both to the asker and to the one being asked for. Habitually forgetting the business cards is the most famous neglect that someone makes when it comes to business card etiquette. In the business world it is important to always remember the business card etiquette
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BUSINESS ETIQUETTE IN THE PHILIPPINES Doing business in the Philippines is not difficult at all. Even before the country was occupied by its many colonizers‚ i.e. the Spaniards‚ Americans and Japanese‚ it has always been actively trading with many foreigners like the Chinese‚ the Arabs. Hindus and the Malays. Barter was the early form of business wherein Chinese‚ Arabs‚ Hindus and Malays would bring to the islands their goods in exchange for native produce of the natives. Today‚ more sophisticated
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Basic Meeting Etiquette Abstract Meeting etiquette involves all participants and the leader having respect for each other. Meetings should be purpose driven and focused. The leader establishes the direction and purpose the listeners should be prepared to follow along or to provide inputs to that goal. By following etiquette appropriate for the meeting setting‚ more resolutions may be accomplished in the allotted time. In a perfect world‚ a group synergy may evolve to increase productivity
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Business Etiquette Lists of business etiquette ‘do’s and do not’s’ can be pages in length and while they are a useful starting point in cultural knowledge‚ they do not bring about cultural strategic thinking. Business etiquette closely mirrors cultural values so having an understanding of the overall concepts of a culture (such as it being high-context‚ high-diplomacy‚ low assertiveness‚ high power distance‚ relationship-based‚ etc). Understanding these concepts along with relevant examples
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Business Ethics and Etiquettes Its how you do business San Pedro College of Business Administration San Pedro‚ Laguna September 3‚ 2011 Speaker’s Profile SONNY CAPULONG URFANO‚ CPA B.S. Accountancy Graduate‚ SPCBA 2004 MBA‚ De La Salle University-Manila CIA-Candidate Audit Manager‚ Trinity Insurance Brokers Managing Partner‚ Jacob Urfano & Associates Consultant‚ Metroplex Corporation‚ Binan Laguna College Professor‚ GCIC Taguig Past President‚ Rotaract Club of San Pedro East What
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Chinese Business Etiquette Having been born to Chinese parents and having a relatively strong grasp of the Chinese language‚ my expectations were that I would easily integrate into its business culture during my first business trip there. However I quickly discovered that my understanding of its business etiquette was severely limited when the client visited rejected all of our proposals and signed with a local bank. After consulting with a local friend‚ the realization that mianzi (face)
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