Total quality management in higher education The TQM Magazine Volume 7 · Number 6 · 1995 ·6–12 Gerald McElwee Perspectives Total quality management in higher education: how to approach human resource management George Holmes and Gerard McElwee The authors George Holmes is Dean of Management‚ University of Humberside‚ Hull‚ UK. Gerard McElwee is Associate Dean of School of Management‚ University of Humberside‚ Hull‚ UK. Abstract Presents the view that total quality management in higher
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What’s the case mainly about? The case is mainly about how Cathay Pacific to manage aviation spare part and optimal its aviation spare part management process‚ so as to reduce the huge cost by on this. Cathay Pacific is one of the leading companies in the airline industry‚ however‚ it also suffer from the high cost in managing spare part inventory. Cathay Pacific was founded in 1946‚ which provide only a few route with a small passenger plane at that time. It is a company that is innovative on using new
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(2001)‚ Is the Resource-Based View a Useful Perspective for Strategic Management Research? Yes‚ Academy of Management Review‚ Vol.26‚ No.1‚ p.41 Wernerfelt‚ B.‚ (1984)‚ A Resource Based View of the Firm‚ Strategic Management Journal‚ Vol.5‚ p.171 Margaret A. Peteraf‚ (Mar.‚ 1993)‚ Reviewed The Cornerstones of Competitive Advantage: A Resource-Based View‚ Strategic Management Journal‚ Vol. 14‚ No. 3 pp. 179-191 Alain Verbeke‚ International Business Strategy
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improving and controlling stage. SEVQUAL scale is an effective scale to measure the service level with its five dimensions Reliability‚ Assurance‚ Tangibles‚ Empathy‚ and Responsiveness. This scale is widely used in measuring service quality in hotel industries‚ air cargo‚ hospital and many other organizations. After measuring service quality DMAIC is a flow process by which it is easy to identify major problem and sequentially analyzing‚ improving and controlling stages can be achieved. In this experiment
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1. INTRODUCTION Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician‚ W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986)‚ Juran (1999)‚ Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle‚ Juran Trilogy‚ concept of zero defect and Kaizen approach etc. Total refers to every process‚ every activity and every people of the organization whereas Quality
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markets‚ and rise in the concept of the importance of International Project Management has increased many folds. Project management is a discipline that applies various tools‚ concepts‚ principles‚ practices‚ activities that help in improving the profitability of organization and results in overall growth. It helps organizations working in various parts of the world in integrating there operations and achieving goals. The project management concepts are based on principles of rationality in human
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3 Shipping Market Cycles The four most expensive words in the English language are‚ ‘This time it’s different’. (Sir John Templeton‚ quoted in Devil Take the Hindmost‚ Chancellor 1999‚ p. 191) 3.1 INTRODUCING THE SHIPPING CYCLE Market cycles pervade the shipping industry. As one shipowner put it: ‘When I wake up in the morning and freight rates are high I feel good. When they are low I feel bad’.1 Just as the weather dominates the lives of seafarers‚ so the waves of shipping cycles
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compete on new trends of shipping products. 3. To find other target market that will increase its market share. 4. To train and develop highly skilled worker at an earlier time to replace the retiring workforce. III. Analysis and Methodology The case is being solved on the point of view of Mr. Larry Edmunds the Owner. Methodology use in analysis – SWOT Analysis Strength: 1. More than 2 decades in existence. 2. It has hardworking and loyal workforce. 3. Industry leader with exceptional
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International Intercultural Management Tartalom 1. Introduction: The inter-cultural dinner was organised in my flat. Our group contained four people and the four involved countries were Denmark‚ Austria‚ the USA and Hungary. We had Hungarian appetizer‚ American main course and Dutch and Austrian dessert. The culture plays significant role in the business life because it is a success factor. Misunderstanding the cultural differences may lead to defeat. In cross-cultural
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TOTAL QUALITY MANAGEMENT FOR AN MBA PROGRAM ANANT ANAND FALL 2008 TOTAL MANAGEMENT PROGRAM FOR AN MBA PROGRAM ABSTRACT Total Quality Management is a business management strategy or philosophy that is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. It’s a method of involving management and employees in the continuous improvement of production quality of goods or services. The concept of TQM is also applicable
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