KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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Introduction Customer relationship management Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize‚ automate‚ and synchronize sales‚ marketing‚ customer service‚ and technical support. The purpose of customer relationship management is to extend the management‚ and improve the competition capability of the enterprises. The Real estate sector is rapidly growing. Forward-thinking
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AP Euro. Study Guide #2 Commercial Revolution: Characteristics: New Wealth Growth in overseas trade Commerce (buying and selling of goods) no longer local but global Rise in capitalism (an economic and political system in which a country’s trade and industry are controlled by private owners for profit‚ rather than by the state.) Encouraged joint-stock venture Banking system formed Nations adopt philosophy of mercantilism (belief in the benefits of profitable trading) Banking families
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This paper explores the ideas brought up by many different articles about Disney movies and their effect on the thoughts and behaviours that children possess and how these thoughts and behaviours effect the way they communicate. The research found was mostly based on observations of certain behaviours in various popular Disney movies. The topics brought up by the articles were that Disney portrays sexist and racist behaviours‚ questionable gender roles‚ indirect aggression‚ negative body images‚
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Customer satisfaction is an important issue in a business because it drives revenues‚ market share‚ and competitive strength. Organisations often think the way to measure customer satisfaction is to examine the number of customer complaints. The problems with this method is that it is reactive‚ it only responds‚ if at all‚ after the event and it does not really measure satisfaction only dissatisfaction. Some important factors that help us understand and determine how satisfied or dissatisfied
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Experience is an impression left with the customer as a result of receiving stimuli through his/her senses. Customer experience is the sum of all experiences customer had with the provider of goods or services over the whole period of time. In many cases‚ Experiences “make or break” a business. So‚ experiences are the most long-lasting things your company can give to customer! Three types of clues in experience management: Humanic‚ Mechanic and Functional. Clue Emitted by Interpretation
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------------------------------------------------- Yes I agree with this statement‚ because the consumers only will decide companies position that leads to high or least position which can/cannot be able to withstand todays competition. The company must satisfy the customer needs‚ if one is failed the other company contribute the needs of
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Customer Analysis Customer analysis is an important and critical section in the company business plan or marketing plan. The analysis is using to identify the target customer‚ make the strategic and ascertains the needs of these customers‚ and specifies the product that satisfies these needs. The customer analysis and customer profile is a simple tool to help the business better understand and investigate the trend and the potential customers‚ therefore the company can increases the sales and grow
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* * LO1: Delivering Value to Customers * * The Marketing Philosophy and its Relevance to Corporate Culture * Marketing philosophy: holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than competitors. * Takes an outside-in perspective: * Starts with the well-defined market‚ focuses on customer needs‚ coordinates all the marketing
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