GRAMMAR COMPETENCE ASSESSMENT OF CALL CENTER AGENTS AS PERCEIVED BY SELECTED BPO SUPERVISORS IN CAVITE: A BASIS FOR AN INTENSIVEENGLISH GRAMMAR TRAINING PROGRAM Undergraduate Thesis Submitted to the Faculty of the College of Economics‚ Management and Development Studies Cavite State University Indang‚Cavite In partial fulfillment of the requirement for the degree Bachelor of Science in Business Management Elger C. Bataller Remevil P. Caguitla April 2015 GRAMMAR
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Binet-Simon’s scale has been in use since 1905‚ when it was first introduced to the general public‚ and the scale has experienced multiple changes since the first day. The question is‚ do IQ-test really measures person’s intelligence? According to Howard Gardner’s article “Human Intelligence Isn’t What We Think It Is”‚ humans are multi-intelligence beings. So‚ IQ-test merely cannot provide an accurate representation of an individual’s intelligence level‚ rather IQ-tests generally measure only two forms of intelligence
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Call Center At-Home Agent Best Practices Essential tools for managing employee performance‚ service quality and the customer experience Sponsored by Call Center At-Home Agent Best Practices Essential tools for managing performance‚ service quality and the customer experience Table of Contents Executive Summary .......................................................................................................... 1 Value Proposition ................................................
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The Writing Center Should I Use “I”? Like Be the first of your friends to like this. What this handout is about This handout is about determining when to use first person pronouns (“I”‚ “we‚” “me‚” “us‚” “my‚” and “our”) and personal experience in academic writing. “First person” and “personal experience” might sound like two ways of saying the same thing‚ but first person and personal experience can work in very different ways in your writing. You might choose to use “I” but not make any
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Who / where / when & possibly why 2) Obvious elt : dramatic irony => 2 levels of reading 3) Lucio / Duke both serve as go-btwn in the play‚ go from one group to another. Both contribute to knitting all different trends in play. 4) Importance of use of words‚ which is all that’s going on in this particular extract 5) Lucio paired with other char‚ all sorts of unlikely combinations in play‚ for eg with Isab at convent. Here too‚ unlikely combination Lucio = unscrupulous char etc. sometimes called
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MUMBAI‚ INDIA CALL CENTER: RECOMMENDATIONS FOR INCREASED PRODUCTIVITY Submitted to: Sharon Johnson‚ Vice President On July 14‚ 2005 Submitted by: Justin Sheets‚ Operations Director INTRODUCTION At your request‚ I have investigated the circumstances behind the diminished call capacity‚ operational mistakes‚ and customer complaints originating out of the call center in Mumbai‚ India. As internal records detail‚ these issues have continued to affect the call center and remain unmitigated
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That’s What I Call Music‚ Piracy! I bought my first CD when I was about 10 years old. My mom had drove me to Target and allowed me to purchase one CD of my choosing; I chose Now 11. I spent what felt like hours scouring the aisles of the store looking for the 11th edition of Now That’s What I Call Music and finally found it on the shelf. I remember being filled with excitement and anticipation as we drove home; I was so anxious to put it into my CD player. I remember the only reason I wanted
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Desert Communications Call Center Operational Changes The most important thing when implementing changes to a company is to come up with a good action plan. “A business without a viable action plan is like a ship without a rudder. Because business success requires staying on course toward a long-term goal‚ it ’s essential to have a plan that you can follow‚” (eHow.com‚ 2012). It ensures a company can implement successfully an action and monitoring plan. The action plan will determine how successful
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LOGISTICS CENTRES DIRECTIONS FOR USE EUROPLATFORMS EEIG 1 A report by EUROPLATFORMS EEIG January 2004 The term “logistics centres” generally denotes those sites specially organised for carrying out logistics activities. The name of these sites may vary depending on the customs in practice in each country – for instance we may find: 1. Centres logistiques de fret 2. Gares routières de marchandises 3. Logistics park 4. Platform freight terminal 5. Interporto 6. Centro integrado
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Charles Manson is not what I or most people would call “a good man”. He was the leader of a group they called his family. He convinced his family that he was the christ and everything he said was considered right and should be executed without questions. He did this so called brainwashing by giving members of his family pills LSD pills. He had his family members kill many people and tried to blame it on the blacks. Manson was trying to start a major war between the whites and the blacks. Charles
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