Understand how to make telephone calls 1.1 - Describe the different features of telephone systems and how to use them Hold – so that you can hear them but they can’t hear you‚ for example if the person you rang asked a question and you didn’t know the answer‚ you would put them on hold to ask someone within the business. 1.2 - Give reasons for identifying the purpose of a call before making it To understand the purpose of the phone call will make it so that you know what you are talking
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Understand employment responsibilities and rights in health‚ social care or children’s and young people’s settings. ERR Booklet Task A Ai: Imagine you area newly appointed supervisor/manager within your service. You need to update your staff handbook to reflect current employment law. Identify three different sources of information you could use to enable you to do this. 1. Direct Gov website https://www.gov.uk/browse/employing-people 2. ACAS https:/www.acas.org.uk 3. Health
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of children and young people 1. Know about the legislation‚ guidelines‚ policies and procedures for safeguarding the welfare of children and young people including e-safety. To be able to understand what ‘safeguarding’ means you must first understand what ‘child protection’ is. Child Protection = is the process of protecting children/young people who are suffering or who is at risk of suffering significant harm as a result of abuse or neglect. The Safeguarding of children as only
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and Professional Relationships with Children Young People and Adults Interacting with and Responding to with Children and Young People [TDA2.3 – 1.1‚1.2‚1.3‚1.4‚ 2.1‚ 2.2] CHILDREN & YOUNG PEOPLE 1) How to establish respectful‚ professional relationships with children and young people You’ll need to change your behaviour and method of communication when establishing respectful‚ professional relationships with children and young people. This can be done making yourself more
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UNDERSTAND PERSON-CENTRED APPROACHES IN ADULT SOCIAL CARE SETTINGS 1.1 DESCRIBE PERSON CENTRED APPROACHES Person-centred is about providing care and support that is centred or focused on the individual and their needs. We are all individual and just because two people might have the same medical condition‚ for example‚ Dementia‚ it doesn’t mean that they require the same care and support. You will need to develop a clear understanding about the individuals you are working with. This includes their
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Describe the social‚ economic and cultural factors that will impact on the lives of children and young people. There are many factors that will affect the lives of children and young people. These factors can affect them internally or even externally. These include: * Housing and community- you may be bullied at school because you live on a council estate‚ you will be judged. Also‚ if you live in a multi-cultural community you will have to be very welcome and you may also be judged because
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3.4.1 1.1 decribe factors to take into account when planning healthy and safe outdoor environments and services. there are a number of important principles to think about when planning for healthy and safe environments or activities with children and young people. make sure to remember that everyone is an individual and may have particular needs. - every child is an individual with different needs depending on their age and abilties. you must think about this when planning acitivties
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Unit 8 Support Children and Young People’s Health & Safety Learning Outcome 1 Understand how to plan and provide environments and services that support children and young people’s health & safety 1.1) Describe the factors to take into account when planning healthy and safe indoor and outdoor environments and services. When planning any kind of activity with children and young people there are a number of factors you must take into consideration. You must make sure that the environment is free of
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Child maltreatment‚ sometimes referred to as child abuse and neglect‚ includes all forms of physical and emotional ill-treatment‚ sexual abuse‚ neglect‚ and exploitation that results in actual or potential harm to a child’s health‚ development or dignity. Within this broad definition‚ five subtypes can be distinguished – physical abuse‚ sexual abuse‚ neglect and negligent treatment‚ emotional abuse and exploitation (The world health organisation). There are a several different factors that could
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Understand Child and Young Person development Outcome 1- The expected pattern of development for children and young people from birth- 19 years Physical Development This is an important area of children’s development and one which is often assumed to take place automatically as they grow and mature. Although children develop many skills naturally as they older‚ it is imperative that they have opportunities to develop them in a variety of ways and they will need support to do this. Age | Stage
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