in: Preprints Volume I of the IX. International Working Seminar on Production Economics‚ Innsbruck/Igls/Austria‚ February 19-23 1996‚ pp. 313 -327 1 THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS Elmar Sauerwein ‚ Franz Bailom‚ Kurt Matzler‚ Hans H. Hinterhuber* Department of Management‚ University of Innsbruck Which products and services can be used to obtain a high level of customer satisfaction? Which product features have a more than proportional influence on satisfaction‚ and which attributes
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Evaluate possible economic policies‚ other than increasing the age limit‚ that a government might use to reduce significantly the consumption of alcoholic drinks. The market mechanism should allocate scarce resources to maximise consumer welfare. Alcohol is an example of a demerit good. A demerit good is one which is overprovided by the market mechanism. Apart from alcohol‚ drugs and prostitution are also examples of demerit goods. Consumption of these goods produces large negative externalities
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Schools should ask students to evaluate their teachers. Do you agree or disagree? Use specific reasons and examples to support your answer. Teaching is one of the most important jobs. People who exercise this work should have some characteristics that allow them to success in taking student to a high level of education. A lot of methods are available to schools in order to evaluate their teachers‚ but I advocate totally the method that allows students to evaluate their own teachers . Firstly
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the heuristics and biases approach) and the ecological approach advanced by Gigerenzer and others. We make a proposal of how to integrate Simon‟s approach with the main current approaches to decision making. We argue that this would lead to better models of decision making that are more generalizable‚ have higher ecological validity‚ include specification of cognitive processes‚ and provide a better understanding of the interaction between the characteristics of the cognitive system and the contingencies
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How to evaluate a movie: “Pleasantville” extraordinary color and editing effects Cinemа is one оf the youngest аnd at the samе timе one of the most populаr worldwide аrts. Its history in cоmpare with over thousands of yеars of history of music‚ аrt and theater is short (Yahnke). Film has a pоwerful impact on thе hearts and minds of аll the people. It is hard to imagine todays’ wоrld without cinema аnd movies. It is intеresting not only to watch the movie‚ but alsо to evaluate it; to undеrstand
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Knowledge Management Models Knowledge management literature is plentiful with different understandings of knowledge‚ information and data‚ as ideas and thoughts. As a result many organizations experience lots of expenses on knowledge management technologies‚ which hardly deliver with the expected outcome (Davenport‚ and Prusak‚ 1998). For further explanation‚ Argote et al.‚ (2003) tried to organize Knowledge Management literature by separating it into two parts: Knowledge Management context and
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2nd page DIFFERENT PSYCHOSOCIAL MODELS THE PSYCHOANALYTIC MODEL This model is based on the pioneering works of Sigmund Freud. The major principles are based on the clinical study of patients undergoing psychoanalysis‚ a method which the patient is asked to provide an unrestricted account of whatever comes to mind leaving nothing out. 1. Id‚ ego‚ and superego. Fundamental to this model is the concept that behavior results from the interaction of three key subsystems
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The two most common treatments used for schizophrenic patients are cognitive behavioural therapy (CBT) and anti-psychotic drugs. The Medical Model (MM) of treatment proposes that the causes of schizophrenia are physical (biochemistry/neuroanatomy) therefore‚ the treatment should also be physical. The MM recommends direct manipulation of biological process to treat schizophrenia. Anti-psychotic (AP) drugs are designed to reduce the effects of the neurotransmitters which are believed to be the cause
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HR Centre of Excellence HR Models – lessons from best practice Initial desk research October 2009 Nick Holley © Henley Business School 2009 www.henley.reading.ac.uk Contents Introduction The classic HR model Over the last decade a classic model‚ based on the work of Dave Ulrich et al‚ has emerged that has three elements (recently he has added to the model but these three remain the core). We don’t need to go into detail but we will simply highlight these three key elements: business
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that are shared by ecological models‚ the Model of Human Occupation‚ and the Theory of Occupational Adaptation are person‚ environment‚ and occupation. Granted there are differences but ultimately‚ they all share the same purpose. Person Environment Occupation II) Three ecological models highlight the importance of considering the environment in occupational therapy: 1- The ecology of Human Performance model (EHP) 2- The person environment Occupation Performance model (PEOP) 3- The person environment
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