2.2 Effective telephonic interaction requires professional behaviour. List at least five things that you can do to behave in a professional manner during a telephone or conference call. Answer • Be polite and respectful when speaking • Listen carefully to what the person on the other end is saying or asking • Apologise if you had to put the person on hold for a while or made them wait. • Ask if it is a convenient time to talk especially if you are calling them on their cell phone or at work. • Don’t
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Answer Key Booklet 2 Contents Answer Key Unit 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Unit 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Unit 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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The key components of an effective marketing plan include an Executive Summary‚ Market Strategy‚ Market Research‚ SWOT Analysis and Evaluation and Control. An Executive Summary encourages an organization to create a brief overview of their entire marketing plan setting realistic goals and measureable steps to achieve them. While a Market Strategy encourages the organization to clearly define its primary‚ secondary and tertiary markets along with product‚ price‚ distribution and promotion of the
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a variety of addiction settings in the greater Dublin area (including male day and residential treatment programmes) and the premise of “where a client is at” and “where they want to be” is similar in different work remits including Addiction‚ Counsellors‚ and Adult Guidance. Presently‚ I work in an Adult Guidance capacity in my role as Training & Employment Officer in the Midlands Complex. The clients that are referred to the service‚ for advice and support on pre-post release options. Some
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MODULE LEADER ASSESSMENT A Evaluate the view that an uncertain and dynamic external environment requires more effective application of analytical tools and frameworks for environmental analysis! Submitted by 19th October 2011 1896 words -0- INTRODUCTION This essay is to assess the view‚ that an uncertain and dynamic external environment requires more effective application of analytical tools and frameworks for environmental analysis. To evaluate this statement this essay will
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Monitor how children use the prepared area and evaluate how effective it has been Activity conducted 8th January 2013 When given the choice of seven activities all three of the children‚ aged two years old‚ went straight for the sandpit to draw letters in the sand with thick and long sticks. The children doing the activity love to draw by making shapes and different movements with a variety of implements‚ for example paint‚ colouring pencils or chalk‚ which is similar to writing in the sand in
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about a year ago that I wanted to pursue a career as a counsellor‚ this decision was made the second time I sat in the armchair opposite my counsellor. I’m a survivor of child sexual abuse and for the last 12 months I have had counselling sessions on a weekly basis‚ these are provided by Worcestershire Rape & Sexual Abuse Support Centre. Since embarking on my personal journey to recovery‚ I have seen first hand the positive impact that a counsellor can have on an individual. Over the past year‚ my life
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Describe the key features of effective communication with children and young people and adults. Provide examples of how you might engage in appropriate and professional relationships with both adults and children and young people across the 0 to 19 range. Describe the differences in communication with adults and children and young people of different ages and stages of development. It is important to be able to communicate on a one to one basis and in a group setting. Communication is a two way
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Fundamentals of Effective Communication in the Workplace Matthew Ademola - Instructor Strayer University BUS 100 - Introduction to Business May 10‚ 2014 Abstract What are the key elements that foster effective communication in business? In reading and researching for this question‚ I have found that the elements for communication are crucial to having an understanding of what is being communicated. The element of choosing the right channel of communication is essential
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OUTLINE I) JOB DESCRIPTION AND DUTIES 1.treat people in recovery a.help talk about‚ understand‚ and cope with their problems 2. work to prevent drug and alcohol abuse 3.educate parents to get involved in children’s exposure to drug and alcohol 4. counsel family and friends of addicts a. asks questions and concerns they may have b. finds out how they think addiction is impacting their life
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