MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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the GAPS model of Service Quality using a personal example: Service Name: Bell Essential Plus Internet Service Existence of a Gap: Yes Expected Service (description of expectation): The expectation was (without reading the fine print‚ which is obscure and not indicative of essential information for new customers) that upon subscribing to Bell Essential Plus I’d be able to download media content and browse the internet at a speed of “5mbps”. Perceived Service (description of
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other departments. This double edged cooperation‚ no doubt will be impacted positively on patients keeping their safety as a practical concept not just a ward or a slogan. Here I would like to highlight some facts. 1- Paediatric anaesthesia service In sohar Hospital ( neonates up to 1 year age) was not supplied in from 1997 till 2012)‚ hence
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SERVICE QUALITY PERCEPTION OF CUSTOMERS ABOUT SERVICE PROVIDERS COMPANIES- VODAFONE & LOOP. BATCH- SYBMS 2013-2014 DIVISION- C MADE BY- ASHUTOSH PUJA TABLE OF CONTENTS SR.NO TITLE 1 INTRODUCTION 2 OBJECTIVES OF STUDY 3 SCOPE OF STUDY 4 RESEARCH METHODOLY 5 DATA PRESENTATION 6 DATA ANALYSIS & FINDINGS 7 HYPOTHESIS TESTING ___8____ 9 _________CONCLUSION__________ SUGGESTIONS INTRODUCTION formerly Vodafone
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Shourie‚ teacher to many of us — to complain endlessly about the juvenility and narrow short-termism in our public discourse. This harms public interest and is also unfair to those targeted in such arguments. My sympathies must‚ therefore‚ go out to Arvind Kejriwal on this count. He put together his revolutionary thoughts on what is wrong with India and how to fix it‚ in a tiny book of no more than 35‚000 words or so‚ called Swaraj‚ published by HarperCollins in 2012. To make it more affordable‚ Kejriwal
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An Eye For An Eye Capital punishment has often been referred to as ‘an eye for an eye’. This idiomatic expression dates back to Mesopotamian times from Hammurabi’s Code. The phrase represents what many view as a harsh sense of justice based on a need for reprisal. What is the real purpose for capital punishment? Many Americans are becoming less and less concerned with using punishment as a deterrent for future crimes and more focused on using it as a means of retribution. In a recent study‚ eighty-eight
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An Eye for an Eye Life is a precious gift from God. Even when a person has no material possessions‚ life is still possessed. In light of these observations‚ it is logical to assume that murder‚ the taking of another’s life‚ is the most heinous of crimes. Undeniably‚ penalties imposed upon criminals should match the crimes committed. Therefore‚ the worst crime possible‚ murder‚ should receive the worst penalty possible‚ death. One argument against the death penalty comes from the Bible‚
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EOutline and Evaluate Factors Influencing Eye Witness Testimony The term ‘eye witness testimony’ refers to an area of research into the accuracy of memory concerning significant events‚ it is legally considered to be a reliable account of events. However‚ research into eye witness testimony has found that it can be affected by many psychological factors such as‚ anxiety and stress‚ reconstructive memory‚ selective attention and leading questions. Anxiety and stress can be associated with many
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Project Proposal A. General Information SK Hospital Automation software which is planned to develop for the complete computerization of SK Hospital activities. In the first phase of the project‚ Patient management and supply chain modules are handled. During the subsequent phases of the development complete computerization of the hospital will be done including payroll and HR activities. Project Title : Prepared by : Date Prepared: Points of Contact Position Title/Name/Organization
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Design Quality Standards: Intangibles that bring hospitals to life This research project assesses the effectiveness of a step-by-step model for developing site-specific‚ meaningful and measurable design quality standards‚ while creating supporters who were prepared to implement them. Tye Farrow‚ BArch‚ MArch UD‚ OAA‚ MAIBC‚ NSAA‚ NAA‚ FRAIC; Sharon VanderKaay‚ BSc Design‚ ASID | Bluewater Health in Sarnia‚ designed to provide ‘light‚ life and comfort’ (photo courtesy Farrow Partnership)
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