Abstract “Motivational Factors influencing Service Quality of customer care representatives. Background: Service Quality is one of the critical factors for the success of any BPO organisation across the globe. It is recognised that the superior service quality if sustained will transform into a distinctive competence that would result in creating competitive advantage to the firm. The chief factor that determines the service quality is the employees‚ as their performance directly influences it
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1-25-12 Conjunctivitis is an inflammation of the eye/eyes. It is caused when the conjunctiva (a thin layer that covers the sclera) is exposed to bacteria or allergens. The most common type of conjunctivitis is known as pink eye and is cause by virus. Viral conjunctivitis can occur in one or two of a person’s eyes. It tends to cause a watery discharge while conjunctivitis caused by bacteria causes a thicker discharge. Both are transmitted to another eye in the discharge. Children are primarily affected
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Measuring Quality Blythe Miller HCA/210 April 10th‚ 2010 Cassandra Griffin In today’s consumer market‚ people are not only looking for the best price for what want‚ but also the best quality for his or her dollar; health care is no different. The consumer is more educated and particular than ever when determining where they would entrust their health care needs. Word-of-mouth is no longer enough‚ so people
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1. Executive Summary Shouldice hospital is a specialized hospital in the repair of external abdominal hernias in Canada. The hospital was established by Dr. Shouldice the founder of a new and superior surgical technique‚ now known as the Shouldice method‚ for repairing hernias which yields better medical results as well as a significantly shorter recovery time. The Shouldice Hospital is a successful organization and admired by most of the people who had relation with it or who have heard of it
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Project Tittle: IMPLEMENTATION OF A COMPUTERISED HOSPITAL MANAGEMENT SYSTEM Problem statement Statistics from the ministry of health report on the state of regional referral hospitals in Uganda indicates that more than 80% of the hospitals still use the book register system for example a file is opened for each patient that is admitted to the hospital‚ keeping financial records in books among others. The report further highlights that there are poor relations between patients and the medical
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STERILIZATION AND DISINFECTION Definitions Bacteriostatic Agent: An agent that inhibits the growth of bacteria‚ but does not necessarily kill them. Bactericide: An agent that kills bacteria. Most do not kill Endospores. Sporicide: An agent that kills spores. Definition STERILIZATION The process of freeing an article from microorganisms including their spores. By definition‚ it effects a reduction in the number of microorganisms (more than 99.9999% are killed). Methods
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qualitative analysis Chapter 19 Decision Analysis LEARNING OBJECTIVES Chapter 19 describes how to use decision analysis to improve management decisions‚ thereby enabling you to: 1. Learn about decision making under certainty‚ under uncertainty‚ and under risk. 2. Learn several strategies for decision-making under uncertainty‚ including expected payoff‚ expected opportunity loss‚ maximin‚ maximax‚ and minimax regret. 3. Learn
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through various outlets. We are born with senses that allow us to feel and express a wide arraignment of emotions. When one of these senses fail we are automatically disabled‚ but many find alternatives to express these emotions. Erin McGraw in “Bad Eyes” learns to express her emotions through the use of extensive metaphors that allow the reader to feel what she is writing. The metaphors create a bridge that helps us to understand what McGraw faces throughout her life. The reader gains insight to her
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Pursuit of happiness Facebook http://www.facebook.com/minnievalentin Twitter https://twitter.com/Minnievlntn Random thoughts last year http://pamandmicks.tumblr.com/tagged/366 Project 365 http://pamandmicks.tumblr.com/tagged/365 <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <!--FIRST TIME BY JAHRENESIS--> <!--you can edit
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The university of Tripoli The English department Postgraduate program The fall semester 2012 Course in Contrastive analysis A research on what is Contrastive analysis Extracted by Abo-ajela.M. Attamimi Academically supervised by Dr. Habeeb Alramaash Table of contents 1- What is Contrastive Analysis? Page 3 2- Types of Contrastive analysis Page 4-5 3- History and development
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