Nowadays‚ every company has their human resources department that plays a large part of an organizations and a key to affect business succeeds or not. There are two core threads of human resources department are individual and organizational learning‚ individual and organizational performance. Human resource management should possess a good management systems and framework; ensure human ability is all used to achieve organization goals. Include strategic human resources management‚ equal employment
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Individual Research Report “Managing Operations for Customer Satisfaction and Enhanced Profitability” Introduction The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process‚ that means use as little resource as needed and meet the customer requirements. Moreover‚ it is converts inputs (in the forms of materials‚ labour and energy) into outputs (in the form of goods and services) and aims to increase the
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there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role in shaping of individuals’ perceptions
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STORES AND INVENTORY MANAGEMENT This first chapter provides a detailed background for the Inventory and Stores Management course. It introduces students to the basic concepts used in the area of inventory and stores management‚ and therefore‚ provides a foundation for the rest of the issues dealt with in the subsequent chapters. Study objectives; By the end of this first chapter‚ students should be able to; * Define the basic concepts used in Inventory and Stores Management. * Explain the
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A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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CUSTOMER KNOWLEDGE MANAGEMENT ( Hard Wiring) • • • • • WHAT IS LISTENING TO CUSTOMER? STEPS TO HARD WIRING COMMON MISTAKES IN HARD WIRING. ACTION POINTS FOR HARD WIRING. CUSTOMER INTERACTION MODEL Achieving customer satisfaction would be impossible without a well defined process for focusing the entire organisation on the customer…. Robert Schrandt‚ Toyota 2011 CUSTOMER RELATIONSHIP MANAGEMENT-MOHAN.B.RAO For Restricted Circulation only 1 WHAT SOME DO? • Handful of
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“Performance management is the use of performance data to affect organizational culture‚ systems‚ and processes‚ set goals‚ allocate resources‚ affect policies and programs‚ and share results (Schwind‚ Das‚ & Wagar‚ 2010).” The human resource department has a huge effect on how well the organization develops and maintains a sound performance management program (Schwind‚ Das‚ & Wagar‚ 2010). These particular systems have some standards including; simple to use‚ simple to understand and‚ simple to
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COMPARATIVE OF CONSUMER SATISFACTION BETWEEN AIRTEL 1 AND VODAFONE CONSUMER A consumer is an individual who purchase or has the capacity to purchase goods and services offered for sale by marketing institutions in order to satisfy personal or household needs‚ wants or desires. According to a statement made by Mahatma Gandhi‚ ‘consumer refers to the following‚ “A consumer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an outsider
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fail every year because of poor accounting and bad inventory management. The neighbor grocery store‚ Wow Grocery is a small business that is lacking inventory management system. Since the inventory control was updated manually on paper‚ the inventory would run out or over stock its ice creams which cause customer dissatisfaction. Since this is a small business with the budget constraints‚ I would try and look for cheap but reliable inventory management systems that are available out there over the shelf
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The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades‚ there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually‚ it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty‚ while some people believed that customer loyalty affect customer satisfaction. Interestingly‚ very few executives and managers understand the critical difference. The purpose of this paper is
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