NATIONAL LAW UNIVERSITY‚ JODHPUR SUBJECT: CUSTOMER RELATIONSHIP MANAGEMENT A STUDY OF CUSTOMER SATISFACTION WITH RESPECT TO CALL CENTRES OF AIRTEL Submitted to:- Submitted by:- Ms. Archi Mathur Gauri Devpura Roll No. 864 B.B.A. LL.B. (hons.)
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RSK4801 DEPARTMENT OF FINANCE‚ RISK MANAGEMENT AND BANKING OPERATIONAL RISK MANAGEMENT RSK4801 Topic 3: Operational Risk Management Modelling UNISA PO BOX 393‚ UNISA‚ 0003 Copyright © UNISA 2011 In terms of the Copyright Act 98 of 1978 no part of this material may be reproduced be stored in a retrieval system‚ be transmitted or used in any form or be published‚ redistributed or screened by any means (electronic‚ mechanical‚ photocopying‚ recording or otherwise) without the prior
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Running head: Customer Relationship Management Systems Customer Relationship Management Systems Author Note: This paper was prepared for Introduction to Information Systems‚ Fall 2013 Abstract Customers have become increasingly aggressive in their demands for superior quality‚ but also for quick to respond service. Customer relationship management is the response to this growing need. In this paper‚ we will learn about the different types of CRM systems‚ their
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1 A Project Report on Customer Satisfaction Survey of Maruti Udyog Ltd. MBA (INDUSTRY INTEGRATED) SEMESER - 4 SUBMITTED BY:Vinay Krishna Dasi PROJECT GUIDE Mrs.Rashi Ghagade INTERNATIONAL INSTITUTE FOR LEARNING IN MANAGEMENT BUSINESS SCHOOL IILM BS KNOWLEDGE TOWER‚ SECTOR 11/20‚ BELAPUR‚ NAVIMUMBAI 400614 EASTERN INSTITUTE FOR INTEGRATED LEARNING IN MANAGEMENT UNIVERSITY 1 EIILM UNIVERSITY 2010 CERTIFICATE This is to certify that Mr.Vinay Krishna Dasi (Enrollment No:- EIILMU/O8/F0726) has successfully
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AN ASSIGNMENT ON “ THE OPERATIONAL PERFORMANCE MEASURES APPRORIATE FOR TODAY’S MANUFACTURING ENVIRONMENT’’ WRITTEN BY SUBMITTED TO: IN PARTIAL FULFILMENT OF THE COURSE REQUIREMENT - ADVANCED COST AND MANAGEMENT ACCOUNTING (MBA 5102) JANUARY 2013 Cost control is needed by business to plan the actual cost it might incur on the production of certain products. The budget is an overall costing system but sub division is needed if and when the company requires detailed cost structure
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INVENTORY MANAGEMENT (JIT AND BLACKFLUSH COSTING) Inventory Management includes planning‚ coordination‚ and controlling the flow of inventory into‚ through‚ and out of company. There are 5 categories of cost that are associated with goods sold: 1. Purhcasing costs: the cost of goods from supplier and freight 2. Ordering costs: the cost of preparing purchase orders‚ receiving and checking the goods‚ matching invoices received‚ purchase orders and delivery notes to make payments 3. Storage cost:
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Every company/organization has its own corporate mission and corporate vision. To achieve these they do required certain form of resources which can be in the form of land‚ capital‚ machinery‚ material and last but foremost the human capital means the human resource which leads to utilize the rest of the resource through which they can drive the organization on the way to achieve its corporate mission and corporate vision. We all know and cant ignore that every machine or equipment do need certain
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General description 5 2. Major responsibilities: 5 MAJOR ASSIGNMENT 6 ORGANIZATIONAL ANALYSIS 7 Good practice identification and discussion 7 1. Clear work flow 7 2. Strong team play 8 3. Good leadership 10 SUMMARY 11 APPENDIX 12 Major assignment sample: Record for available stock 12 Certification of the company and contact details: 13 Acknowledgement The internship and this following report were made possible by Mr. Tong Van Lam‚ manager of Lam Viet Limited‚ and Mr. Tong Van Son‚ manager
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Just In Time Inventory Management Definition: Just-in-Time (JIT) inventory management is the process of ordering and receiving inventory for production and customer sales only as it is needed and not before. This means that the company does not hold safety stock and operates with low inventory levels. This strategy helps companies lower their inventory carrying costs. Just-in-time inventory management is a cost-cutting inventory management strategy though it can lead to stock-outs. The goal
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PERFORMANCE MANAGEMENT SYSTEM ABSTRACT A good PM system is the central nervous system of the organization since it is providing operational intelligence on a real time basis‚ indicating performance relative to goals‚ effectiveness and efficiency of programs and services‚ performance of processes‚ and customer. Performance Management System is a process of setting objectives‚ making plans to achieve those objectives and accomplishing the desired results. This pAPER describes about the Performance
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