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    References: Gantz‚ J. (2007). Employee engagement at Modern Appliances‚ Inc. Boston‚ MA: Harvard Business School Publishing. Retrieved from http://cb.hbsp.harvard.edu/cb/access/9788411 Nayar‚ V. (2010). Recasting the Role of the CEO: Transferring the Responsibility for Change- How Leaders Can Tap the Creative Energy of Employees. Retrieved from http://cb.hbsp.harvard.edu Raines‚ M. S. (2011) Engaging employees: Another step in improving safety. Professional Safety

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    Questions 1. What should be the format and final form of the store manager’s job description? There is no standard format as to what should be included in the job description of store manager but most job descriptions cover the following sections • Job identification • Job summary • Responsibilities and Duties • Authority of incumbent • Standards of performance • Working conditions • Job specification 2. Is it practical to specify standards and procedures in the body

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    Volume 18‚ (pp. 323-349). 8. Fellini I‚ Ferro A‚ and Fullin G (2006). Recruitment processes and labour mobility: the construction industry in Europe. Work‚ employment and society 2007; (pp. 21- 277). 9 10. Gray‚ C. and Flannagan‚ R. (1989) The Changing Role of Specialist and Trade Contractors. Ascot: The Chartered Institute of Building. 11. Guerrara‚ F. (1997) Specialists urge 21% late payers ’ rate. Building‚ 23 May‚ 11. 12. Hinze‚ J. W. (1997). Construction Safety. Columbus‚ Ohio: Prentice Hall. 1-6

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    Hatred‚ want a union‚ need extra payment‚ I shall shut up‚ I will soon quit‚ this doesn’t feel right‚ psychologically withdraw. What does management get from using the purity approach? Free productivity‚ relationships and team-spirit‚ a company spirit‚ dedication out of employees‚ less management‚ more time to lead and work on vision (direction)‚ management would experience a willing flexibility‚ fewer problems‚ employees with less fear to make mistakes‚ no tricks needed‚ upward communication‚

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    COORDINATION  Given the large number of organisations and entities in the supply chain anddecentralised responsibility for various activities‚ effective coordination is critical forefficiency and cost control. GCMMF and the unions play a major role in this process and jointly achieve the desired degree of control.Buy-in from the unions is assured as the plans are approved by GCMMF’s board. Theboard is drawn from the heads of all the unions‚ and the boards

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    of free personality tests appear‚ each offers to provide you results at minimal or no cost. As we gain maturity‚ we realise that personality tests are being featured more prominently in our lives. Personality tests have since taken on a more serious role. It is no longer an instrument for entertainment. I had never underestimated the benefits of personality tests. There are‚ in fact‚ numerous personality tests in the market. The Drive-Influence-Steadiness-Compliance (DISC) personality test

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    unfair labor practices for both management and unions. These are presented in Table 13-1 in your textbook. Read the Ethical Dilemma‚ “Are Unfair Practices Unethical‚” on p. 518 in your textbook and answer the question presented in the case. Questions and Answers Question: Are the unfair labor practice shown in table 13-1 (in the textbook) also unethical? Answer: The business dictionary defines ethics as “The basic concepts and fundamental principles of right human conduct. It includes study of

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    Competitive challenges facing Management: Globalization Information Technology Reducing costs through downsizing‚ outsourcing‚ & off shoring Change in demographic (age‚ gender‚ education) Change in laws and regulations such as increasing employee rights in workplace Ethics and social responsibility Work-family balance Importance of service sector History of Management I- Classical Schools (Major Axiom: There is only one best way to do the job): Scientific Management (Frederick Taylor‚ 1900-

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    Features of HRM It has the following features: Pervasive force: HRM is pervasive in nature. It is present in all enterprises. It permeates all levels of management in an organization. Action oriented: HRM focuses attention on action‚ rather than on record keeping‚ written procedures or rules. The problems of employees at work are solved through rational policies. Individually oriented: It tries to help employees develop their potential fully. It encourages them to give their best to the organization

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    Environmental scanning is one essential component of the global environmental analysis. Environmental monitoring‚ environmental forecasting and environmental assessment complete the global environmental analysis. The global environment refers to the macro environment which comprises industries‚ markets‚ companies‚ clients and competitors. Consequently‚ there exist corresponding analyses on the micro-level. Suppliers‚ customers and competitors representing the micro environment of a company are analyzed

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