INDIAN INSTITUTE OF MANAGEMENT LUCKNOW Written Executive Communication PROJECT REPORT Citibank – Performance Evaluation Submitted to – Dr. Payal Mehra Date – 26/10/2012 Submitted By Group 8‚ Section C Anuradha Tyagi (PGP28128) Aditya Singh (PGP28158) Bholendra P.Singh (PGP28143) K. Aditya Das (PGP28139) Vishal Raju (PGP28155) Shweta J. (PGP28159) Table of Contents 1. Abstract 2 2. Brief Overview of the current situation 3 3. Strategy for Case Analysis
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OBJECTIVES * One of the major objectives of the case is that Citibank has aligned its new performance evaluation process to inculcate non financial measures in the performance evaluation and thereby highlighting the importance of diverse set of measures for evaluating performance it has been a year since the California division has introduced this change through a new performance scorecard and Citibank has to make sure that the change is communicated throughout the organisation. * The Citibank
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Signature:…………………… Date:………… Background The case discuses about the evaluation of performance of James McGaran‚ Branch Manager of Citibank in Los Angeles by his Area Manager‚ Lisa Johnson‚ and the discrepancies that crept in during the evaluation process. In the case‚ it can be seen how Lisa Johnson had failed to reflect some of the performances properly leading to a stalemate position in the performance evaluation of an efficient manager like James McGaran. James McGaran was a branch manager
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Business Plan Evaluation: Zara Restaurant & Lounge (Revision) After completing my first evaluation of Zara’s business plan I could not help but feel that I had missed something in my analysis. It was over the next week that I realized that I had failed to thoroughly evaluate the plan. At a glance‚ I thought the Zara concept was intriguing and as a bonus‚ aligned with my own dream to open a restaurant. I wanted to believe in the plan so much that I missed its weaknesses. Having time to review
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Budgetary control is part of overall organisation control and is concerned primarily with the control of performance. The use of budgetary control in performance management has of late taken on greater importance especially as a more integrative control mechanism for the organisation. Discuss. “It’s clearly a budget. It’s got a lot of numbers in it” (George W. Busch 2005). This definition of a budget can be supplemented using the Oxford dictionary‚ which states that a budget is an estimate of
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Evaluation of Maladaptive Behavior Maladaptive behavior is commonly observed in children who have troubled family lives or low self esteem (Maladaptive Behavior‚ 2003). In this case‚ there could be several reasons that the child is exhibiting and engaging in maladaptive behavior related to his environment at home. Using a variety of theories of moral development as well as a question-answer evaluation of the parenting styles of the child’s parents‚ the maladaptive behavior seen in the child as well
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Statement of the ProblemThe California Division of Citibank has introduced a new performance scorecard to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately‚ James McGaran‚ the manager of the most important branch and who consistently delivers impressive financial results scored "below par" on customer satisfaction. Frits Seeger‚ President of Citibank California
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Birth Control Pill It is a hormonal method of birth control. They increase estrogen and progestin to prevent the egg from leaving the ovaries and to increase the thickness of cervical mucus. The pill is very effective‚ over 99% effective‚ when taken as directed. It is safe for most women‚ but some women with health conditions or who take other medications should not take the pill. The pill may have some side effects. The benefits of birth control are it helps regulate and lighten periods
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NTPC (NATIONAL THERMAL POWER CORPORATION) INTRODUCTION: NTPC Limited is the largest thermal power generating company of India. A public sector company‚ it was incorporated in the year 1975 to accelerate power development in the country as a wholly owned company of the Government of India. At present‚ Government of India holds 89.5% of the total equity shares of the company and the balance 10.5 is held by FIIs. Domestic Banks‚ Public and others. Within a span of 31 years‚ NTPC has emerged as
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purpose of compensation through a comprehensive job evaluation system. The job evaluation process helps to establish the grade level for a particular job. The end result of the job evaluation process is a ranking of the jobs in the organization in which the more complex‚ responsible and skilled jobs are grouped at the higher end of the hierarchy‚ while the less complex fall at the lower end of the organization’s hierarchy. 2. Definition Job evaluation is the process of analyzing and assessing the various
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