available at www.emeraldinsight.com/1598-2688.htm AJQ 11‚2 146 A study on the customer satisfaction and customer loyalty of furniture purchaser in on-line shop Yongju Jeong and Yongsung Lee Department of Business Administration‚ The University of Incheon‚ Incheon‚ South Korea Abstract Purpose – The paper intends to explore the influencing factors on customer satisfaction and customer loyalty in the internet shopping mall through service quality based on the data obtained from furniture
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The major causes of job satisfaction‚ how does job satisfaction impact productivity‚ absenteeism and turnover and how employee satisfaction is related to customer satisfaction in organizations. Job satisfaction is described as a positive feeling about a job resulting from an evaluation of its characteristic (Essentials of Organizational Behavior 10 edition‚ Stephen Robbins/Timothy Judge). According to Locke and Lathan (1976) the definition of job satisfaction is a pleasurable or positive emotional
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Running Head: IMPORTANCE OF LITERACY Why is Literacy Important? Abstract Literacy is important for many reasons. It is important to everyday lives. Without literacy civilization as well as communication would be entirely different. History would be taught strictly from hearsay‚ no one would know the facts for sure. Literacy is important for both cultures and individuals. Without literacy people would go through life making awful decisions. People would be a lot more close minded. They would
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Introduction INTRODUCTION: Since the insolvency of Lehman Brothers the whole world faced “the worst global recession since 1930s’ crisis”(Former Fed Chairman‚ 2009) and a huge “liquidity trap” (Krugman‚ 1998)‚ when nominal rates reach lower zero bound. Even historically low short-run interest rates could not help the economy to recover. Due to this relatively new monetary policy became more popular – quantitative easing‚ also known as QE. “QE refers change the size of central bank’s balance sheet in
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| | |6055BUSIS BMI Project | |BMI-Literature review | |
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Why is it important to vote? You can ’t win if you don ’t play. Election outcomes are determined by those who participate. Elected officials make important (often life and death) decisions about how our society will expend its collective resources and the restraints it will place on individual behavior. The drinking age‚ the age at which you can get a driver ’s license‚ and the amount of money your teachers receive are some of the decisions made by elected officials. In making those decisions‚ elected
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FORESEE RESULTS / FGI RESEARCH REPORT CUSTOMER SATISFACTION‚ LOYALTY‚ AND BUYING BEHAVIOR IN THE EVOLVING MULTI-CHANNEL RETAIL WORLD JANUARY 2005 Commentary by Larry Freed President and CEO‚ ForeSee Results FORGING A NEW CUSTOMER-CENTRIC PERSPECTIVE ON MULTI-CHANNEL SHOPPERS Today’s consumers demand choice and convenience. They “mix and match” channels according to their needs for product research‚ purchase and delivery. As cross-channel shopping behavior grows mainstream‚ the best way
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The question‚ "Does being content with the way things are prevent people from improving themselves and doing better?" suggests that being content leads to less improvement. In other words‚ satisfaction brings about less productivity. In my opinion‚ by being discontent with the way things are‚ people are able to improve themselves and society all together. The evidence to support my viewpoint is pervasive. An epitome of this situation can be seen in Martin Luther King Jr.‚ a man with great hunger
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Training guide to break even analysis. What is breakeven analysis? Break even analysis is a calculation to show at what point you are making no profit or loss‚ so it is when a businesses total revenue covers total costs so it is to show how much output you will have to produce to cover your total costs‚ within a business. Break even is usually shown in the form of a graph. To work out the break even point of a business you need 3 important components which are: 1. Fixed costs‚ which are not
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Why Is Honesty Important? The Impact of Honesty on Me Honesty has played a key role in my success in life. Throughout my childhood my parents would always remind me about the importance of being honest. In their opinion nothing was as important as having self-respect and being trustworthy. The saying “honesty is the best policy” perfectly sums up my belief about how people should interact with each other. For me‚ being honest in everything I do can be a very difficult thing‚ but I have
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