Table of contents Introduction……………………………………………………………………………………….3 Key concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics
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Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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Job satisfaction is a term‚ which refers to an individual’s general attitude towards his or her job. A person with a high level of job satisfaction holds positive attitudes towards the job‚ while a person who is dissatisfied with his or her job holds negative attitudes about the job. When people speak of employee attitudes‚ often they mean job satisfaction. Organization is a very vital place for an employee‚ where he or she can show their performance. Besides‚ the performance of every employee also
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WHY IS LEADERSHIP DEVELOPMENT IMPORTANT? O’ Connell‚ Patricia. (Feb 2010). How Companies Develop Great Leaders. www. businessweek.com - The Best Companies for Leadership report investing more time developing future leaders - The best-in-breed companies spend more time and money developing leaders - 22% of the Best Companies for Leadership spend 25+ days developing their top talent - Creates an environment that drives performance - Removes obstacles that hinder people
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International Management Journals www.managementjournals.com International Journal of Applied HRM Volume 3 Issue 1 Employee Loyalty at the Workplace: The Impact of Japanese Style of Human Resource Management Hooi Lai Wan ISSN 1742-2604 www.managementjournals.com International Journal of Applied HRM: Volume 3 Issue 1 Introduction In this era of globalization and liberalization‚ employees are becoming the competitive advantage for business. A business may manage with mediocre
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Why are ethics important? Recent events in corporate America have demonstrated the destructive effects that occur when the leadership of a company does not behave ethically. One might wonder why highly educated‚ successful‚ and business savvy corporate professionals at Enron‚ Tyco‚ WorldCom‚ and Adelphia got themselves into such a big mess. The answer lies in a profound lack of ethics. Running a business ethically is good for business. However‚ "business ethics" if properly interpreted means
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desires. We have the right to make choices that will lead to an ultimate consequence and we are free to choose the actions that will lead to that desired consequence. To some‚ the freedom of individuality may sound pleasant and to others it may sound frightening‚ which is demonstrated by the quote‚ “If people can do‚ say‚ and be whatever they please they will make mistakes and it could be chaotic.” This is what someone who is afraid of individuality might
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Why is journalism important? With the reference to the literature‚ critically assess the role of journalism in a democratic society. The responsibility of the awkward question has to be asked by someone and the journalist is the one who craves this duty. They are the ones who grab the challenge with both hands and seek for the truth. This is the essence of journalism and why it matters so much to free society. It’s offerings of informative answers in plain English make it accessible to all. In
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contextual meaning of “Well educated” The product coming out from our schools‚ colleges and universities are placed correctly under the category of “well informed” rather than “well educated.” Alfie Kohn is one of my favourite writers. He is leading ‚ insightful and sometimes controversial force in working to improve our education system. He has written and spoken extensively about his insights into many of the very challenging problems in our education system “The main aim of education should
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PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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