The CRM Value Chain Francis Buttle‚ PhD‚ FCIM Professor of Management MGSM Macquarie University Sydney NSW 2109 Australia Tel: 02 9850 8987 Fax: 02 9850 9019 Email: francis.buttle@mq.edu.au © Francis Buttle Not to be reproduced in whole or in part without permission 1 The meaning of those three letters‚ CRM‚ is hotly contested. For some‚ CRM is simply a bridge between marketing and IT: CRM is therefore an IT-enabled sales and service function. For others it’s little more than precisely
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Executive Summary This report intends to highlight the current issues StarHub faces and its impact on their earnings and share valuations. Telco industry in Singapore only has three players – StarHub‚ SingTel and M1‚ thus‚ we would also look at SingTel and M1 to aid in our analysis. In our report‚ we first use the SWOT analysis and Michael Porter’s five forces to address StarHub current issues as the issues identified would affect StarHub future earnings. The majority of the threats that StarHub
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MOBILE BUSINESS INTELLIGENCE ABSTRACT Mobile Business Intelligence has become hottest‚ emerging and fast growing trends in today’s life. The whole world is shifting from wired connection to wireless connection with smartphones. In Mobile Business Intelligence we can learn‚ how organizations are responding more rapidly to market changes and customer needs and how they are improving the customer satisfaction by advancing of time to information for detracting business decisions. This paper is intended
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1 Fuad Husein‚ Andreas Gausrab‚ Elie Bensaci - University of Ottawa’s Executive MBA - January 2002 1 Mobile Commerce A Business Model for Success •Thank you for taking time to hear our presentation today •This project is a team effort by Elie Bensaci‚ Fuad Husein and Andreas Gausrab. Elie is a U of O student in the international MBA program. His contribution to the project is integrated into this presentation. Elie resides in Paris France so for obvious geographic reasons he will not be
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“Strategic issues in customer relationship management (CRM) implementation” Business process management journal Capricorn Ventis. 2009. “CMAT model explained” [Online] Available at: http://www.crm.ie/pdf/datasheets/CMAT/CMAT_Process_explained_CVL.pdf [Accessed on: 2009/10/17] Chen. Injazz. Popovich. Karen. 2003. Understanding customer relationship Management. People Process and Technology Davids. M. 1999. “How to avoid the 10 Biggest Mistakes in CRM” Journal of Business Strategy‚ November / December
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Int. J. Emerg. Sci.‚ 2(1)‚ 134-148‚ March 2012 ISSN: 2222-4254 © IJES CRM Performance Measurement Process Reza Allahyari Soeini‚ Behzad Jafari‚ Mohammadreza Abdollahzadeh NOORETOUBA Virtual University‚ Tehran‚ Iran‚ NOORETOUBA Virtual University‚ ICT research center of IS‚ Iran‚ NOORETOUBA Virtual University‚ Tehran‚ Iran‚ jafaribehzad@aol.com Abstract. Customer Relationship Management (CRM) has become one of the tools to make competitive advantage in various businesses by the advantages
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Introduction Mobile One (M1) is a telecommunications company based in Singapore. Launched in 1997‚ it was Singapore’s second largest mobile operator after Singapore Telecommunications. However‚ due to competition with the entry of StarHub in the mobile market‚ it is now the third largest mobile operator in Singapore in terms of number of subscribers. However‚ during its launch it gained tremendous support and managed to hold more than 35000 customers within few weeks. It offered variety of new
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CRM AT THE TIP OF SPEAR [pic] By Fahad Malik CRM - AT THE TIP OF THE SPEAR Introduction Military flying differs considerably from commercial aviation due to the special circumstances and restrictions involved. Military discipline revolves around utter obedience whereas CRM aims to foster a culture with encouraging the freedom to respectfully question authority. The primary goal of CRM is enhanced situational awareness‚ self awareness‚ leadership‚ assertiveness‚ decision
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Mobile Marketing: Making a Good Connection Though the practice of mobile marketing is still in its infancy‚ the budding channel carries outsized expectations. But the ability to reach people anytime‚ anywhere‚ must be weighed carefully against the potential for irritating people and damaging brand relationships. How can marketers harness the power of this nascent medium to drive growth for their brands? M I L L W A R D A u g u s t 2 0 0 6 B R O W N ’ S P O V According to The Shosteck
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EXECUTIVE SUMMARY In today’s world mobile phones and organizers are being used for variety of purposes rather than traditional use of simply making or receiving calls. Mobile Phones are rather becoming an important tool of communication be it voice‚ data or information. Mobile Business will provide solutions for Circumferential Auto Sports through the use of information technologies and communication technologies for the purpose of mobile integration of different value chains and business
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