Front Office Operations DHM 122 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording or otherwise without the prior written permission of the Publisher. This guide may not be lent‚ resold‚ hired out or otherwise disposed of by way
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Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat‚ a room‚ a berth or other accommodation is withdrawn from sale and set aside for the use of a specific person‚ often on payment of a deposit. Reservations Outcomes * Guest Perspective * Having a guestroom ready and waiting when they arrive * Should not be just any room‚ but
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Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself‚ company assets‚ employees’ and customers’ personal belongings and valuables‚ life security‚ personal security etc. In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags‚ items kept in the personal lockers‚ etc.). Yet management must take all possible measures to
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| |SUBJECT AND CODE |FRONT OFFICE OPERATION (SOP 1053) | |TASK(S) NO AND TASK STATEMENT | INTRODUCTION | | |FUNCTION AREAS OF FRONT OFFICE
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MANAGE FRONT OFFICE/GUEST SERVICE OPERATIONS 1) Identify at least FOUR areas requiring Standard Operation Procedures. a. Specific Operations : i. Process check-in‚ reservation‚ post charges‚ process check-outs b. Staff conduct and Appearance: i. Procedure for handling misconduct and/or inappropriate appearance c. Safety and Security: i. Fire safety procedures‚ procedures for issuing room keys and handling emergencies d. Service Standards: i. Answering phone calls‚ speed‚ accuracy‚ completeness
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References: 1. Render‚ B. and Heizer‚ J. (2011)‚ Operations Management‚ (10th Global Edition)‚ Pearson Prentice Hall 2. Slack‚ N.‚ Chambers‚ S.‚ Johnston‚ R. and Betts‚ A. (2009)‚ Operations and Process Management - Principles and practice for strategic impact. Second edition. FT Prentice Hall 3. www.wilkinsonplus.com 4. www.wilko.co.uk 5. www.logisticsmanager.com
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OPERATIONS MANAGEMENT ASSIGNMENT Executive Summary Tesco was founded by Jack Cohen by selling groceries at East London. Tesco has a share price that is increasing in the mean time. We are focusing at a Tesco express in St. Johns Wood which competitors are not so much around them and have the busiest peak during lunch hours. The staffs are very focus‚ teamwork and have respect to each other. The transformation model for our assignment is consists of input‚ transformation
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Test Paper - Front office operations II Section 2 True False True True True True True False True True Section 3 Question 1 Airlines * They operate world -wide and normally make arrangements for the flight crew to stay overnight in hotels. Hotel bookings centres and agencies * Specialised agencies that will book rooms for costumers at the hotel they chose to stay. They give information to their costumer about hotels and what is available. Hotel representatives
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1) Introduction This is an introduction to the case study of Somerset Furniture. The main talk of the event would be about global supply chain and its impact towards Somerset furniture. In this case study we reverse the history‚ background‚ and anatomy of Somerset Furniture. From the introduction of the company we learn about the journey needed in developing and manufacturing the product lines. The journey of Somerset Furniture will dictate on why the company started to outsource and also
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Managing Resources & Operations Environmental Scanning PPQ Parts may control its present and upcoming strategies by cautiously screening its external and internal locations that exposes any indicator of prospects and intimidations. (Environmental scanning‚ 2013) Germany and Japan are the two foreign countries that PPQ Parts plans to expand their company. The economy‚ political stability‚ and the competition of these two foreign countries is what the company will have to achieve the environmental
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