ASSIGNMENT SOCIAL MEDIA AND ITS IMPACT ON CUSTOMER RELATIONSHIP MANAGEMENT Word Count: 3132 Submitted in partial fulfillment of the requirement for the Degree of Post Graduate Program In Management by Kunal Verma(08P084) Under the Guidance of Prof. Neelu Bhullar Management Development Institute‚ Gurgaon Contents Social Media and CRM .................................................................................................................... 3 Impact of Social Media on CRM .
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ABSTRACT Social networking sites such as Facebook‚ MySpace‚ and Twitter are amongst the most popular destinations on the web. No doubt in some cases this has contributed to Internet Addiction Disorder‚ but have they on the whole had a positive effect in our lives? Some believe that the benefits provided by social network sites such as Facebook have made us better off as a society and as individuals‚ and that‚ as they continue to be adopted by more diverse populations‚ we will see an increase in
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Advertising is a form of communication that includes the name of the product or service and how that product or service could potentially benefit the consumer. Advertising often attempts to persuade potential customers to purchase or to consume a particular brand of product or service Definition of Advertising Advertising is any paid form of non personal presentation and promotion of ideas‚ goods‚ or services by identified sponsor. Framework for advertising planning and
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Social science It is a branch of science that studies the customs of human society and the way in which that society functions. Of particular interest is the study of the relationships between the people hat make up that society as well as the behavior of these individuals within that society. Social Science involves any discipline or branch of science that explores the social and cultural aspects of human behavior. The disciplines of social sciences draw from a variety of fields
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In the American system of government many citizens know that there are three branches of the national government‚ being the Supreme Court‚ The President and Congress‚ respectively. The background and foundation of these said branches cannot be more clearly derived and begotten from federalism‚ the important division of powers. The important aspect of this system is‚ at a national level‚ federalism will ‘fall down the chain’ to affect the states and further affect the communities within that state
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THE IMPACT OF SOCIAL MEDIA ON MARKETING STRATEGY Richard Fullerton Dissertation submitted to Oxford Brookes University for the partial fulfilment of the requirement for the degree of MASTER OF SCIENCE IN E-MARKETING. February 2011 DECLARATION This dissertation is a product of my own work and is the result of nothing done in collaboration. I consent to the University’s free use including online reproduction‚ including electronically‚ and including adaptation for teaching and educational activities
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Contents: 1. Introduction 2 2. Social Media and Business 2 3. Types of Social Media and Their Importance for Companies 4 4. Social Media Functionality Blocks and Their Implications for Companies 7 5. Social Media and Information Half-life and Depth 10 6. LinkedIn Poll 12 7. Recruitment and Search for Talent 13 8. Advertising and Brands Enhancement 17 9. Customer Profiling and Customer Service and Realtionship Management 21 10. The Future of Social Media 25 11. Conslusion 28 12. References
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Impact of Social Media on Personal Relationships Introduction Social media has had a major influence on society in the 21st century‚ enabling people to engage with each other in radically new and different ways. In less than a decade‚ it has transformed how we stay in touch with friends‚ shop‚ network and gather our news. Many of the almost 1 billion users of Facebook — and the millions who use Twitter‚ or blogs — cannot imagine communicating without these tools. Hence‚ there is a great impact
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IMPACT OF SOCIAL MEDIA Abstract Over the years communication has evolved into a revolutionary platform‚ through the invention and development of Internet. The Internet has evolved from a means to facilitate data‚ to a platform of public communication through social media. Social media has opened up a plethora of opportunities for businesses to advertise‚ promote and market themselves to customers. This research paper discusses how social media has changed the scope of the traditional customer
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TO STUDY THE IMPACT OF SOCIAL MEDIA ON CONSUMER BUYING BEHAVIOUR IN MUMBAI TO STUDY THE IMPACT OF SOCIAL MEDIA ON CONSUMER BUYING BEHAVIOUR IN MUMBAI GRIZZEL RODRIGUES ST. ANDREWS COLLEGE S.Y.B.M.S ‘A’ ROLL NO: 3242 THE IMPACT OF SOCIAL MEDIA ON CONSUMER BUYING BEHAVIOUR – A STUDY IN THE MUMBAI INTRODUCTION: Social media is a social instrument which is used as a tool where people communicate with each other. According to Evans‚ social media in not only about people reading and disseminating
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