Discussion Notes on the Customer Service Process 1. Customer calls in problem by dialing central information phone number. 2. Phone menu system directs customer to choose from the following choices to get to customer service representative: 1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don’t have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying
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synthetic indicator which is Euclidean distance from Positive Development Pattern (PDP) of the group of 20 banks (10 domestic and 10 European) in 2006-2009 period. As a result‚ author made a ranking of banks on intellectual capital. KEYWORDS Intangible resources‚ Intellectual Capital‚ banks‚ multidimensional analysis‚ taxonomy JEL CLASSIFICATION CODES G32‚ O3‚ O16 1. INTRODUCTION Functioning of banks on the financial market under conditions of high volatility environment necessitates the use of
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External environment External Factors (environment) - It is the external forces that are beyond the control of the individual business A number of external factors can affect business (STEEPLE analysis) - economy - These are factors outside the business - political/government policy that may affect its - social decisions. - External factors that - technological may present opportunities - ecological or threats to - legal a business - ethics Economy – business need to observe the economic
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Socrates’ argument about the three parts of the human soul and how the human soul with its three parts are parallel to the republic and the three different kinds of citizens. What I am interested in is the methods that Socrates implements to come to his conclusions. More specifically‚ I would like to talk about Socrates’ analogies that he uses to come to his conclusions. Very interesting‚ to say the least‚ analogies that Socrates uses is physical actions to explain opposing parts of the soul working together(153)
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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Art can be defined many ways. Webster dictionary defines art as a branch of learning and the conscious use of skill and creative imagination especially in the production of aesthetic objects. As one can see art isn’t just drawing‚ painting‚ sculpting‚ etc. Art is a way of learning creatively‚ so that children can develop into well-rounded human beings. Not only is art fun and entertaining for students of all ages‚ it also has a number of positive effects on these students. Studies have shown that
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Company’s External Environment (External) Key economic and industry variables: Industry analysis (provide data to support): a. Industry size: b. Segmentation – geographic and product: Abercrombie and Fitch Co. started their business at West Cost of United State‚ because of the West Cost Mountains‚ camping gears and sporting goods were main products. However‚ under new management‚ A&F Co. opened a store on Beverly Hills‚ California. A&F Co. to aim rich‚ fitted‚ attractive‚ provocative
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all industries. This clearly shows how important computers are in this modern world‚ hence their existence in the education sector is very essential. Of importance society has become more computer literate over the past few decades‚ and as technology has been advancing‚ society’s reliance on computing systems has increased. Education is all about preparing an individual to be of use in an industry. Therefore to incorporate computers in the teaching learning process is necessary in order to create familiarity
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THREE-PART THESIS STATEMENTS Definition The thesis statement is the most important sentence in the five-paragraph essay. Whereas a simple thesis statement is really just a topic sentence that is applied to an entire essay of more than one paragraph‚ a threepart thesis statement includes a three-part list of the essay’s main supporting points. Simple thesis statement: The Waterloo Campaign was a disaster for Napoleon. Three-part thesis statement: The Waterloo Campaign was a disaster for
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Introduction As a assignment. 01 on People & organizational behavior subject of MBA this report going to focus about individual differences of personality reference to the given case study. The particular case included three different situations. First case describes the employees with behavior of working hard & long hours in their organizations like apple computers. Second case describe the self-esteem personality of successful entrepreneur wayne huizenga. The final situation is about leadership
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