After reviewing the job postings for entry level customer service in a call center for companies such as Verizon Wireless‚ Adecco‚ and NCO‚ despite them being different industries there were several common tasks and behavioral objectives contained within the the job descriptions and list of duties. They included the ability to respond to customer inquiries‚ handle and resolve customers complaints‚ having excellent written‚ oral‚ and interpersonal skills. Also included was the need to possess computer
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Singapore Airlines – Case Analysis Situational Analysis Singapore Airlines (SIA) began with the incorporation of Malayan Airways Limited (MAL) in October 1947.The incorporated companies were the Ocean Steamship Company of Liverpool‚ the Straits Steamship Company of Singapore and Imperial Airways. The airline’s first flight was chartered from the British Straits Settlement of Singapore to Kuala Lumpur in April 1947 using an Airspeed Consul twin-engine airplane. SIA has remained competitive
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Phoenix‚ California‚ Hawaii‚ and Savannah GA. Allegiant Airlines offers low prices travel packages. These packages include air‚ rental car and hotels. Allegiant was founded in 1997 in Fresno‚ California. In 1999‚ the company flew passengers between Fresno and Las Vegas utilizing a DC-9 aircraft. In December 2000‚ Allegiant filed for bankruptcy and Maurice J. Gallagher Jr. obtained control of the company. In June 2001‚ Gallagher reorganized the airline to a low cost model. He moved the company to moved
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This short-haul airline believes that by focusing on friendly service‚ speed and frequent point-to-point departures‚ its low pricing is able to compete against car transportation. While other competitors try to delight customers by investing in meals‚ airport lounges and seating selections‚ Southwest chooses to eliminate or reduces investments in these industry’s competitive factors. As a result‚ Southwest’s low prices are unbeatable making them the preferred airline in the industry. With a divergence
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Case Executive Summary U.S. Airlines face many issues today that ultimately will lower profits. Heightened Security in airports‚ less people willing to fly and a slumping economy have put the airline industry at a disadvantage. Delta Airlines has reported recently a $2 billon dollar second quarter loss. Delta has been losing ground to smaller airlines that fly the same routes that supply Delta with approximately 70% of its revenue. Delta Airlines will attempt to become the first major
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PESTEL analysis is factors that may affect the business environment during operation. The factors determine to understand the organization that impacts the strategy and technology information and could use for decision-making (Yeates and Wakefield 2004 p. 265). Emirates find a broad range of environmental factors from outside of the business is being undertaken‚ ranging from political‚ economic‚ social‚ technological‚ environmental and legal (Yeates and Wakefield 2004 p. 265). The main environmental
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CASE REPORT #7： Southwest Airlines: Waging War in Philly Case Briefing： In May 2004‚ Southwest Airlines’ new line in Philadelphia began to operate‚ which triggered enormous commotion in the existing airline industry—especially US Airways. Southwest Airlines is famous for its low cost strategy‚ which goes against the industry’s conventional wisdom (See Form 1 below). Having persisted in its strategy‚ Southwest expended quickly‚ becoming the most popular airlines which boarded more domestic customers
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Industry Analysis Before starting a new business‚ it’s important to do a several research about the industry‚ in which we would like to enter. The principal things at which we need to have a look are: entry barriers‚ supply and distribution‚ technological factors‚ seasonality‚ economic influences and regulatory issues. Entry barriers The initial investment in the hotel industry creates quite a barrier to entry but certain barriers to entering the hotel market are reduced by the internet. A presence
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the strategy. Strategic planning became prominent in corporations during the 1960s and remains an important aspect ofstrategic management. It is executed by strategic planners or strategists‚ who involve many parties and research sources in their analysis of the organization and its relationship to the environment in which it competes.[1] Strategy has many definitions‚ but generally involves setting goals‚ determining actions to achieve the goals‚ and mobilizing resources to execute the actions.
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years‚ there has been an ongoing research on HR strategies and competencies differentiating the business performance. Besides this‚ HR practitioners have focussed their attention on other important questions as well. Bratton and Gold (2007)‚ for example‚ tries to question what policies and practices make up HR strategies. Is it possible to identify cluster of bundle of HR practices with different strategic competitive models? What is relationship between different clusters of HR practices and organizational
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