is available at http://www.emerald-library.com Journal of Management Development 19‚6 456 The story of Singapore Airlines and the Singapore Girl Deputy Head of Department/Group Head‚ Republic of Singapore Air Force‚ Singapore Keywords Airlines‚ Singapore‚ Brands‚ Differentiation‚ Strategy‚ Service quality Abstract Maps the strategic 50-year journey of Singapore Airlines (SIA) to identify the underlying factors that account for its extraordinary success and world-class stature. Both longitudinal
Premium Singapore Airlines Airline
INDUSTRY ANALYSIS-PORTERS FIVE FORCES MODEL THREAT OF SUBSTITUTES THREAT OF NEW ENTRANTS Etisalat supposed to invest US$163Mn in an expansion Dialog offers the 3G technology and the largest ser vice provider of mobile industry. Dialg is come with an strong strategies in the market Low switching cost Available wide variety of choices to the customers. Social networks E-mail‚ VOIP- Skype Fixed wire less /wire line Overseas suppliers on IDD agreements request high
Premium Customer service Customer Investment
Chaos in the skies - the airline industry pre and post 9/11 Case Study Chaos in the skies- the airline industry pre and post 9/11 1. Introduction The terrorist attack on the New York World Trade Center and the Pentagon on September 11‚ 2001‚ when civilian planes were turned into guided missiles flown by suicide bombers driven by religious fundamentalism and hatred for the United States not only seared themselves into the consciousness of the American people‚ but into the economic and business
Premium September 11 attacks United States Department of Homeland Security Security
Contents ABSTRACT 1 1 Introduction 3 2 Abstract of Job Analysis 5 2.1 Concept 5 2.2 Classification 6 2.3 Major Steps in a Job Analysis 6 2.4 Representation 14 2.4.1 Job Description 14 2.4.2 The Statement of Work 16 2.4.3 Duty Description 17 2.4.4 Qualification Specification 17 3 The Importance of Job Analysis 19 4 The Existing Problems 21 4.1 Ignoring Job Analysis’s importance 21 4.2 Lake of Flexibility 21 4.3 Communication Disorders 21 4.4 Poor Performance in Helping Employees’
Premium Human resource management Human resources
SOUTHWEST AIRLINES Southwest Airlines Co. is a major U.S. airline and the world’s largest low-cost carrier‚ headquartered in Dallas‚ Texas. It was established in 1967 that operates Southwest Airlines and AirTran Airways to fly among three major Texas cities – Dallas‚ Houston and San Antonio. It is the biggest operator of the Boeing 737 in the world. Flight distances ranged from 190 to 250 miles and flight time were about 45 minutes. Today Southwest operates nearly 400 Boeing 737 aircraft to 59 U
Premium Southwest Airlines Airline Customer service
Case Study in Marketing Pegasus Airlines Abalajon‚ Laila Marie Abellar‚ Jay Ann Acosta‚ Ma. Victoria Allado‚ Nile Alric Anoran‚ Rayshei Barbas‚ Raiza Grace Tuesday and Thursday‚ 3:00-4:30pm June 25‚ 2013 I. Statement of the Problem It is a challenge to Pegasus Airlines to provide a sustainable competitive advantage against prevailing competitors and to have the most economical flight opportunities for its customers. II. Areas of Consideration A. Strengths • Offers customer
Premium Customer service Airline Customer
Delta Airlines Property‚ Plant‚ and Equipment Delta Company was formed in 1924 but later changed its name in 1928 to Delta Airlines. Initially‚ the company started operating as a pesticide spraying firm‚ but when it gained more clients‚ it changed its course of operation to include other services. The firm moved their headquarters to Atlanta in 1941. The firm is the third largest airline company in U.S with several airline companies. The firm is the only American-owned airline company that offers
Premium Depreciation Airline Delta Air Lines
PROJECT REPORT ON “KINGFISHER AIRLINES” [pic] Submitted in Partial Fulfillment for the Award of the Degree of Bachelor in Business Administration 2010-2012 Under the Guidance of:
Premium Vijay Mallya United Breweries Group Kingfisher Airlines
enterprise‚ all the relevant financial information‚ presented in a structured manner and in a form easy to understand‚ are called the financial statements. They typically include four basic financial statements‚ accompanied by a management discussion and analysis: 1. Statement of Financial Position: also referred to as a balance sheet‚ reports on a company ’s assets‚ liabilities‚ and ownership equity at a given point in time. 2. Statement of Comprehensive Income: also referred to as Profit and Loss statement
Premium Financial statements Income statement Cash flow
Southwest Value Chain Analysis Outcomes / Accomplishments: low price‚ convenience service‚ customer loyalty low turnover & low costs‚ great union relationships‚ customers are brand ambassadors. Southwest Airlines (SWA) is consistent in their culture‚ business model‚ and customer interactions and engagement‚ all collectively reducing costs and enabling their point-to-point‚ efficient‚ low cost‚ friendly service. Their culture favors personal connection‚ community‚ recognition‚ support‚ and
Premium Southwest Airlines Airline Low-cost carrier