HISTORY OF HOSPITALITY Overview The history of the hospitality industry dates all the way back to the Colonial Period in the late 1700s. Things have changed quite a bit since then; the hospitality industry has experienced significant development over the years as it has faced World Wars‚ The Depression and various social changes. The industry as we know it today began to take form in the early 1950s and 60s‚ leading the way for growth into the dynamic industry we know today.(1) Origins Caring
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CHAPTER I The Problem and the Review of Related Literature A coffeehouse‚ coffee shop or café (French/Spanish/ Portuguese: café; Italian: café) shares some of the characteristics of a bar and some of the characteristics of a restaurant‚ but it is different from a cafeteria. As the name suggests‚ coffeehouses focus on providing coffee and tea as well as light snacks. Food choices range from pastries and muffins to soups and sandwiches. From a cultural standpoint‚ coffeehouses largely serve
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guest satisfaction surveys show a clear indication of the value of a well-run Housekeeping Department and how hotel cleanliness is the most important issue in whether a hotel guest returns to a particular property or not. You are a team from a hospitality consulting company that has been contacted by the new owner of your assigned hotel. While the owner has a management contract for most aspects of the management of the hotel with the chain‚ he has gained approval to handle the operations of the
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What is hospitality? * «The friendly and generous reception and entertainment of guests‚ visitors‚ or strangers * Relating to or denoting the business of entertaining clients‚ conference delegates‚ or other official visitors * “The relationship between the guest and the host‚ or the act or practice of being hospitable. This includes the reception and entertainment of guests‚ visitors‚ or strangers.” Grecan Hospitality “Hospitality was a way of honoring the gods‚ which was so essential
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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narrowed down had either some sort of educational background in the hospitality field. Gretchen found that all of the candidates have strengths and weakness. Applicant number one at the first interview was a solid hit. His name was Preston Clark; Gretchen felt that he was extremely smart and very applicable for the job. She commented that Preston “knows more hospitality terminology then I do.” He is also perusing a career in hospitality at a community college near by. Preston’s professors gave him wonderful
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modern day‚ there are plenty of different ways that a person can show hospitality towards a guest whether it be a stranger or friend. Having only lived in the United States‚ I have found myself to be treated most graciously by my friends‚ but every so often‚ I do find myself to be lost in a friends house. Every person was taught certain morals as a child that they now use in their adult lives‚ but for some people‚ hospitality has been thought to be just letting them come into the house. In the
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Hospitality Industry is now-a-days‚ one of the major industries in many countries of the world. This comprises operation of hotels‚ motels‚ resorts‚ guesthouses‚ rest houses‚ picnic and recreation spots etc. while industrialists‚ businessmen‚ professionals‚ working people and of course tourists are the principal customers. In fact in many countries‚ hospitality industry is the principal source of foreign exchange earning. Tourism indicates touring activities by local inhabitants and foreign visitors
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Jeremy Worden Hospitality Illustrated in Homer ’s The Odyssey Far removed from our individualistic society today is the ancient Greece portrayed in Homer’s The Odyssey‚ where hospitality and good will are the main focus of these people. As decreed by Zeus himself‚ those who wish the favor of the Gods must welcome foreigners and domestic with hospitality. A man was supposed to offer the best of his food‚ his home‚ and his knowledge before ever asking for his guest’s name or why he was there.
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Hospitality in the Odyssey It is very important for the people of the ancient world to practice hospitality. In the Odyssey‚ Athena‚ disguising herself as a seafaring man‚ appears at Odysseus’ palace. She is ignored at the front door by the suitors of Penelope. Later‚ Odysseus’ son‚ Telemachus‚ apologizes to her for the suitors’ lack of hospitality. He invites her to have a meal. In return‚ Athena offers the young prince a piece of good advice that he should go abroad in order to seek his father’s
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