Tourism is in what is known as the ‘Tertiary Sector’ of the economy. This ‘service industry’ is one of 3 other sectors in an economy‚ the 2 other sectors are: secondary sector and primary sector. The primary sector deals with ‘extraction’ such as farming‚ fishing & quarrying. The secondary sector deals with manufacturing and construction. ‘According to the theory the main focus of an economy’s activity shifts from the primary‚ through the secondary and finally to the tertiary sector. Fourastié
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CHARACTERISTICS OF SERVICES IN HOSPITALS Healthcare industry is a wide and intensive form of services which are related to wellbeing of human beings. Health care is the social sector and it is provided at State level with the help of Central Government. Health care industry covers hospitals‚ health insurances‚ medical software‚ health equipments and pharmacy in it. Right from the time of Ramayana and Mahabharata‚ health care was there but with time‚ Health care sector has changed substantially
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CHALLENGE ON KBANK’S SERVICE EXCELLENCE By Natnicha PRACHAKITTIKUL (ETU20150043) MSc in International Luxury and Brand Management ESC Rennes School of Business Abstract Many people have doubt about KASIKORNBANK (KBank) service. As double standard still remains in KBank branch services‚ it is urgent need for KBank to improve its services in order to meet its commitment “Towards Service Excellence (at every level)”. In this essay‚ five features of service‚ 7Ps service marketing mix‚ and SERVQUAL
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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let’s try to evaluate these questions from different perspectives. I have quite often been dealing with groups’ management in Hospitality field‚ so here is my contribution to this discussion. It is my personal opinion that these target segments represent a fundamental contributor for any property business revenue (by addressing this must be clear that basic additional service offers (e.g. onsite restaurant or nightclub lounge‚ appropriate meetings room‚ ADV equipment) needs to be available to better
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Competing values in the culinary arts and hospitality industry Leadership roles and managerial competencies Michael W. Riggs and Aaron W. Hughey Abstract: It is important that education and training programmes align with the needs of the professions they are designed to support. The culinary arts and hospitality industry is a vocational area that needs to be examined more closely to ensure that the skills and competencies taught are those that will actually be needed when students matriculate
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www.hlst.ltsn.ac.uk/johlste Finding the Hospitality Industry Paul Slattery (paul.slattery@drkw.com) Dresdner Kleinwort Wasserstein 20 Fenchurch Street‚ London‚ UK. DOI:10.3794/johlste.11.7 Journal of Hospitality‚ Leisure‚ Sport and Tourism Education Abstract Some academics from the UK have published a conception of hospitality‚ which they argue is the basis for the understanding of the hospitality industry and for teaching and research in hospitality management (Brotherton‚ 1999; Lashley‚ 2000;
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Determining or finding qualities therefore involves understanding what is useful‚ what is beautiful and what exists. Commonly‚ quality can mean degree of excellence‚ as in‚ "a quality product" or "work of average quality". The quality of a product or service refers to the perception of the degree to which the product or service meets the customer’s expectations. The quality management and quality control should be performed in all the levels. The scheme bellow demonstrates how the quality management functions
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CLASSIFICATIONS OF PRODUCT INTRODUCTION: The influx of wide ranges of consumable into the Nigerian market has provided a corresponding wide range of choice to the consumers. The competitive nature of the market place has therefore become a significant factor that producers can only ignore to their own peril. The purchasing power of the consumers is also affected by the economy of the Nation. It is as a result of the se factors that manufacturers must of necessity
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Global Outsourcing of American Products and Services Global outsourcing of American products and services is a trend that is becoming increasingly popular with large corporations. For the same services provided in the United States‚ corporations are finding quality work in other countries for a fraction of the cost. The country currently at the forefront of this trend is India. This paper will discuss companies that outsource business to foreign countries and also why they are chose to. The ethical
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