page 3 Research report discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information
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------------------------------------------------- Career Management in the Hospitality Industry: you have been hired by a think tank of high ranking industry leaders to address the issue of management retention in the hospitality industry. You have been asked to propose a specific plan that a company can use to measure its progress for keeping and developing its talents. You have been asked to identify‚ discuss and detail the five most critical initiatives that companies should consider in their
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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Product Hierarchy Nomin Amarsaikhan /Mina/ 101183046 Marketing Management Dr. Wan-Tran‚ Huang 11 November‚ 2012 Business Administration department‚ Asia University The Product hierarchy is developed top down. The starting point‚ if haven’t already done so‚ is to map out every one of target customer’s shopping missions and define all of the purchase drivers for each mission. According to the “Marketing management” 12th edition‚ by Philip Kotler and Kevin Lane Keller “The product hierarchy
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cleaning services with the slogan “We help you save time and money”. Under brand Merry Maid with the marketing purpose following the company goal to expand the business in commercial cleaning services for residential and commercial buildings in order to support the rapid growth of real estate in professional or residential buildings within Bangkok Metropolitan and vicinities. In the Year 2010‚ Hygiene Living has launched new service line extensions to building sales to support the cleaning service. It
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What Is a Product Mix? Product mix‚ also known as product assortment‚ refers to the total number of product lines that a company offers to its customers. For example‚ a small company may sell multiple lines of products. Sometimes‚ these product lines are fairly similar‚ such as dish washing liquid and bar soap‚ which are used for cleaning and use similar technologies. Other times‚ the product lines are vastly different‚ such as diapers and razors. The four dimensions to a company’s product mix include
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A product manager investigates‚ selects‚ and develops products for an organization‚ performing the activities of product management. A product manager considers numerous factors such as intended demographic‚ the products offered by the competition‚ and how well the product fits with the company’s business model. Generally‚ a product manager manages one or more tangible products. However‚ the term may be used to describe a person who manages intangible products‚ such as music‚ information‚ and services
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| Hospitality Operations | | | | | Introduction I will be covering a full report on: • The Guest Cycle (4 stages) • Related activities • Related documents Indicating the importance of them and thus discussing; The identification of problems encountered by guests and suggesting how to minimise/eliminate such problems. This report is specifically for a the General manager of a new 128 bedroom 4* Galway City Centre Hotel‚ an will involve me discussin the above issues that
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_____________ SERVICE SECTOR - CURRENT MARKETTING NATURE INTRODUCTION Services are deed process and performance. Service includes all economic activities whose output is not tangible. The world economy nowadays is increasingly characterized as service economy .As today more than 70% of world economies income and employment is contributed by services sector and p their major contribution to the GDP in developing countries. Service marketing refers to the marketing of services as against tangible
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product classification Products can be classified on the basis of three characteristics: durability‚ tangibility‚ consumer or industrial use. 1. Durability and tangibility. Non-durable goods are tangible normally consumed in one or a few uses (such as food‚ soap and clothing). Because these goods are consumed quickly and purchased frequently‚ the appropriate strategy is to make it available in many locations‚ charge a small markup and advrtise heavily to induce trial and build preference. Durable
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