INFORMATION TECHNOLOGY TO BUILD SMART PRODUCTS AND SERVICES Why should manufacturing companies build smart products and provide smart services? What business benefits can they gain? Provide several examples beyond those discussed in this case. Manufacturing companies should build smart products and provides smart services are to enjoy long-term profits. It is because any industrial manufacturer that has not awakened to the fact that it must become a service business is in serious peril today
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opportunity to dramatically alter the cost/performance landscape for the hospitality industry through the sharing of many technology services across multiple hotel companies. But many questions exist about the model. Are hoteliers willing to give up enough control to make the model work? How could the hospitality industry use a shared services model to generate greater operating efficiencies? What are the opportunities for vendors
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FILIPINO SMILES AND SPIRITS Philippines‚ when we hear this word one thing pops out in the mind of most people in the World‚ Typhoon Haiyan‚ that barreled through most of Visayas‚ leaving a trail of devastation in its wake. Being the most powerful storm ever landed‚ how do Filipinos react into this kind of calamity? The fact that many storm have landed there all over the years. Can Filipinos still find a way to smile in those times? Many calamities have landed there in
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Food and Beverage 1. Description of organizational procedures for use of legal measurement of drinks and the importance of doing so. I was employed as a waiter at Co.Fi restaurant in Brooklyn. According to their policies and procedures I was not allow to serve alcohol to any person under the age of 23. I was required to ask customers for identification. Although the South African Liquor Act states that any person over the age of 18 may be served with alcohol‚ Co.Fi did not allow that. I
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INTRODUCTION INDUSTRY PROFILE: Alcohol Industry In India Indian Liquor Industry with estimated market value of INR 340 billion is growing at 12-15% over the last two years. The industry is estimated to have sold 115 million cases of IMFL last year. The sector is expected to maintain its CAGR of ~15% while the premium segment Wine and Vodka is expected to grow at a higher rate. With consolidation and foreign acquisitions gaining steam the sector is about to witness next phase with realization
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Public Relations in the Hospitality Industry Public elations practices and principles Imani Laport Imani Laport Public Relations Practices and Principles Midterm Reaserch paper Public Relations in the Hospitality Industry Public relations and the hospitality industry go hand and hand. Without the help of public relations the hospitality industry would not be successful. Public relations practioners have struggled over the years to find a sound definition for their work. It’s taken
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Customer Service If you are high tech‚ a company in a traditional industry‚ a non-profit‚ a government agency‚ or in the hospitality industry‚ you can create passionate customer loyalty using the following definition. “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient‚ fair‚ cost effective‚ and humanly satisfying and pleasurable manner possible.” Customer service is a
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three levels at which a product can be seen? In response‚ use a concrete example of product. The product is defined as a "thing produced by labor or effort or the "result of an act or a process"and stems from the verb produce from the Latin ’produce ’ which means to lead or bring forth ’. The first economic use of the word was by Adam Smith‚ known as the father of modern economics. -Kotler et al (1989) For marketers‚ it is useful to divide the product into three main categories
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Overview of the Hospitality and Tourism Industry Introduction to Hospitality – HTM100 In the following paper‚ I will determine the challenges involved in managing restaurant operations that are specific to my state‚ as well as how I would address those challenges. Secondly‚ I will determine the impact of computerization on food service and lodging operations in my state. Next‚ I will analyze the interdependence of food service‚ lodging‚ and meeting segments of the hospitality industry and
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As she stated in her autobiography‚ "In writing [The House of the Spirits]‚ I wanted to recover all that I had lost—my land‚ my family‚ my memories‚ and the memories of those who were no longer with me" (Rogoff). Allende wrote the novel to keep her memories of her family and country from disappearing altogether. As Sheffield puts it‚ "through rewriting‚ such as is evident in The House of the Spirits‚ memories that history ignores are preserved and given voice" (34). Allende faced
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