Knowledge Management Practice‚ Vol. 12‚ No. 3‚ September 2011 A Study Of The Predictive Effect Of Pre-Service Teacher Personal Knowledge Management Competency On Their Instructional Design Skills Eric Cheng‚ The Hong Kong Institute of Education‚ Tai Po‚ Hong Kong ABSTRACT: This paper aims to examine the relationship between the personal knowledge management (PKM) competency of pre-service teachers and their instructional design skills. Supporting the sustainable development of teachers as
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XPO Logistics‚ Inc. (XPO) BRADLEY S. JACOBS is the Chief Executive Officer of XPO Logistics‚ Inc. A career CEO‚ he has led two public companies. United Rentals‚ Inc.‚ which he cofounded in 1997; and United Waste Systems‚ Inc.‚ founded in 1989. Mr. Jacobs served as Chairman and CEO of United Rentals for the company’s first six years‚ and as Executive Chairman for an additional four years. He served eight years as Chairman and CEO of United Waste Systems. Previously‚ Mr. Jacobs founded Hamilton Resources
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PT. SEA LOG South East Asia Logistics Head Office: WTC Mangga Dua Lt. UG Blok. D No. 99 - 100 Jakarta Utara Telephone: +62 21 - 91943864 Fax: +62 21 - 30017831 Email: marketing@sea-log.com& cs_jkt@sea-log.com Website: www.sea-log.com ____________________________________________________________ __________________________ _ PT.SEALOG -“Connecting Islands‚ Connecting desires” The term “logistics” originates from the ancient Greek “λόγος” (“logos”—“ratio‚ word‚calculation‚ reason‚ speech
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Solution to Improve Customer Service‚ 12 May 2013/4/3 Report for: Directors of House & Home Introduction This report delivers messages about the shortcoming of customer service and we have three feasible options to improve service: Recruit more staff for each store. Improve staff training. Offer higher pay to sales staff. Now we are facing some powerful competitors whose sales are offering better service than ours. Recruit more staff for each store. Our stores is obviously unstaffed
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Case study #1 1. Prepare a variable- costing income statement to determine the profitability of the Costco opportunity. Costco Wholesale Corporation Variable-costing Income Statement For two months Volume level 30‚000 45‚000 60‚000 Sales @ $4.25 per pound $127‚500.00 $191‚250.00 $255‚000.00 Less: Variable expenses: Salmon fillet cost @ $3/pound $90‚000.00 $135‚000.00 $180‚000.00 Repackaging labor @ $9/hour‚ repackage 75 pound/ hour $3‚600.00 $5‚400
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DATE: May 28‚ 2007 SUBJECT: Recommendations and Implementation: Short-Term (1 Week) * Segment customers based on type of problem‚ which are all telecommunications‚ so that customer service knows how to assist the customers properly. * Segment customers based on the bill price‚ then service higher bill prices first because they would be a greater loss for Bell. * Segment customers based on specific need that needs to be addressed to help ensure customers are satisfied with results
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2. Which boarding scenario among the different ones proposed would you recommend for implementation? Why? These are some recommendations we think Southwest should implement: Putting more effort in educating customers on the boarding procedure Make sure to board families with children first As we know a lot of passenger especially new passengers are not familiar with the boarding process and this might cause delays. So by explaining them from the beginning what they can expect next or should
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& Cooper‚ M.Bixby : “Supply Chain Logistics Management”‚ The MCGraw-Hill Companies‚Inc. ‚ 2nd ed. 2007. Bowersox‚ Donald J.‚ Closs‚ David J. and Theodore P.Stank‚ 21 st Century Logistics: Making Supply Chain Integration a Reality ‚ Oak Brook‚ IL; Council of Logistics Management‚ 1999. Copacino‚ William C. “Supply chain management: The basics and beyond”‚ CRC Press LLC‚ 1997. Schroeder‚ Roger G. : “Operations management: Contemporary concepts and cases”‚ The MCGraw-Hill Companies‚ Inc.‚ 2nd ed
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DEFINITION Philip Kotler‚” Logistics is defined as planning‚ implementing and controlling the physical flow of materials from the point of origin to the point of use‚ to meet customer needs at a profit.” Source Philip Kotler‚Marketing management pearson education According to American Marketing Association‚ logistics may be defined as‚ “the management of all activities which facilitates movement and the coordination of
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COSCO provided wide range of service. For shipping‚ it provided container shipping‚ bulk shipping‚ tanker shipping and passenger shipping. COSCO also takes a role in terminal business and has the largest ship-repairing enterprise and most-advanced ship-building enterprise in China. These variety services can stratify different type of customer. Advanced information technology COSCO noticed the importance of information technology among global shipping and modern logistics‚ so it used lots of time and
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