understand the complex relationship between demand and price. The exercise seeks to determine the optimum pricing‚ in view of anticipated occupancy response that maximises profit for a hotel. Through the exercise‚ students are introduced to advanced Excel operations such as Goal Seek and Solver. This exercise goes through a systematic series of basic modeling steps‚ starting from identifying input variables and performance measures‚ and building from a basic model to a final model with sufficient complexity
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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SUMMER PROJECT REPORT ON INBOUND & OUTBOUND LOGISTICS AND FOOD SECURITY MANAGEMENT AT KOHINOOR FOODS LIMITED In Partial Fulfillment of Award of Post Graduate Diploma in Management (Global Business Management & Research) BY Gaurav Prakash ROLL NO.: 186 UNDER THE GUIDANCE OF Dr. P. Sivakumar (Associate Dean) PGDM (GB) Entrepreneurship and Management Processes International New Delhi- 74 August 2014 ACKNOWLEDGEMENT The experience of working in Kohinoor
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How to Create and Format a Pivot Chart in Excel 2010 - For Dummies Page 1 of 3 How to Create and Format a Pivot Chart in Excel 2010 By Greg Harvey 7 of 9 in Series: The Essentials of Excel 2010 Pivot Tables and Pivot Charts After you create a pivot table in Excel 2010‚ you can create a pivot chart to display its summary values graphically. You also can format a pivot chart to improve its appearance. You can use any of the chart types available with Excel when you create a pivot chart. Create a
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The Indian roads and highways sector has been a key driver of India’s growth story. With a network of over 4.1 million km‚ Indian roads carry about 60% of the total freight and 85% of total passenger traffic of the country. In the last 5 years‚ the total road network increased by about 0.8 million km from 3.32 million km at a CAGR of 4.4%‚ of which national and state highways network increased by 5‚182 km and 26‚522 km respectively. In addition‚ during this period‚ National Highways Authority of
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A project Report on “LOGISTICS AND SUPPLY CHAIN MANAGEMENT OF AMUL MILK” Submitted by AKANSHA JAISWAL AT AMUL GUJARAT
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Partido State University College of Arts and Sciences Submitted to: Mr.Antonio B. Aquialda Submitted by:Jhon kinneth B.federisMicrosoft Word software produced by the microsoft compnay to produce text document such as letters‚essays‚ resumes‚ reports etc. Ribbon an area at the top of an office program window that contains commands for working with the open file; the commands are organized under tabs. Blank document A new blank document opens each time you start word. The word document has
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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Why They Excel by Fox Butterfield Why They Excel by Fox Butterfield explores the differences in academic success between Asian-Americans and white Americans. It uses studies‚ statistics‚ and personal experiences to discuss an interesting occurrence in the American schooling system that seems to be independent of the system itself. America’s schools are not‚ Fox argues‚ breeding this phenomenon-though they could be changed to create higher levels of academic success for all-but rather simply standing
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