THE ROLE OF CUSTOMER CARE IN BUSINESS Business has taken an upper hand on other activities that people are engaged in today’s world. A business firm requires customers for surviving. In other words‚ what fuel is to a car is the same as what customer’s satisfaction is to business. The provision of the term’s definition proves worth for enabling readers to get a real picture of the concept to be discussed. Customer care involves putting systems in place to maximise your customers’ satisfaction
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(cite). However‚ the system was not created until 1965 as President Lyndon B. Johnson signed a bill‚ establishing both Medicare and Medicaid (cite). Initially‚ Medicare served to provide health coverage and payment of doctor and hospital visits‚ dental care‚ nursing services‚ etc. (cite). At the time‚ only 56% of individuals over the age of 65 acquired health insurance‚ thus leading Congress to extend the benefits in 1972 to end-stage renal failure and disabled patients‚ along with patients over 65 years
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1. Most people think that advertising works in general‚ but that it doesn’t not work on them in particular. “ It works on most people‚ but it doesn’t work on me?” What biases might be behind such a belief? This could be related to hindsight bias 2. Explain in your own words‚ what the continued influence effect is. Give an example‚ different from the ones used in the book The continued influence effect refers to the way false claims enter someone’s head and continue to influence their beliefs
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3.1 - Explain own role and responsibilities in working with other professionals To deliver a person-centred facility for persons‚ I would require working in partnership with experts from different groups and associations. For this to function effectively I have to be unblemished about my personal part‚ accountabilities‚ and boundaries as well as likewise mindful of the parts of different experts; I should be certain about my own particular measures and targets and conscious of those that apply to
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Unfair Dismissal of Agency Workers or Unfair Legislation in the UK for Businesses using Agency Workers? Abstract The contribution encapsulates a legal discussion on the controversial figure of the agency workers‚ from the judicial debate blossomed during the last decade in the British courts‚ as regards their legal characterization‚ until the most recent developments‚ particularly the legislative framework passed in Britain‚ the Agency Workers Regulations. On such footings‚ the investigation focuses
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from your personal relationships outside of work 1.3. Working in ways that have been agreed with your employer 1.3.1 Understand your employment rights and responsibilities 1.3.2 Be aware of the aims‚ objectives and values of the service in which you work 1.3.3 Understand why it is important to work in ways that are agreed with your employer 1.3.4 Know how to access full and up-to-date details of agreed ways of working that are relevant to your role 1.3.5 Know how and when to escalate any concerns
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The novel‚ Great Expectations‚ by Charles Dickens is considered by many to be one of the greatest works of Victorian fiction. It is through the use of characterization and imagery that Dickens is able to make his ideas most prominent in the minds of readers. Through his expert use of these authorial techniques‚ Dickens successfully criticizes the prison system‚ the morals of society‚ and the social injustice of his time. In the novel‚ Dickens takes an innocent young orphan boy through childhood
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The Ethical Views Expressed In Lord Of The Flies. In this human world‚ wherever we turn there will always be conflict. No human is perfect‚ and all humans err. Therefore we should understand that to err is only human‚ and to forgive is divine. The ethical views expressed in the renowned bestseller novel‚ Lord of the Flies‚ brings into perspective the ever changing external and internal conflict that lies within each of us. None of us can quite identify with and comprehend what is passing through
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socialization experiences‚ or different time spans of feedback from their work‚ exposure to these differences by cross-training or job rotation can help to reduce the conflict. Interpersonal communication skills and assertiveness skills can be taught so that small disagreements are dealt with as they arise and therefore do not accumulate over time into major conflicts. Assertiveness. Assertive behavior is direct speaking about your own needs‚ feelings‚ and goals. It tells the other party what you think
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Role Play � PAGE * MERGEFORMAT �4� "Ok Sam‚ the patient in trauma room 7 needs an x-ray". "Ok Smith‚ what’s the status of the patient"? "Sam‚ she is a 20 year old female with potential bilateral fractures to both femurs‚ a potentially pelvis fracture‚ non-ambulatory‚ and non-weight bearing". I remember this scenario so well because it was the first time I had to actually perform outside of textbook knowledge. As I think about my clinical experiences while going through school for my Associates
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