unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer
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to be administered for the purposes of grading and distributed at the end of week 1. (5% of total grade) Week 1 Assignment 2: Assessment 1 1) Which of the following regulatory events in the 20th Century potentially influenced the financial sector. a. Passing of the Glass-Steagall Act b. Establishment of the Securities and Exchange Commission (SEC) c. Establishment of the Federal Reserve Banking System d. Repeal of the Glass-Steagall Act
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Efficiency in energy usage and the growth of Energy Service Companies (ESCO) in India Submitted in partial fulfilment of the requirements of the course WRITTEN ANALYSIS AND COMMUNICATION-II TO INSTRUCTOR: Prof. Meenakshi Sharma ACADEMIC ASSOCIATE: Mr. Saurabh Shukla By Anubhav Sinha Section C On 13th January‚ 2013 Abstract India ranks among the lowest in terms of energy efficiency but there’s huge potential for improvement: annual savings of 183.5 billion kWh. Agriculture‚
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Old is not always gold With an impressive past‚ troublesome present and a fearful future: Egyptian Railway is so much similar to Egypt nowadays‚ writes Ahmed Morsy “I dream of a time when a train safely runs and reaches its destination on time‚” said Islam Shokri‚ a 29-year-old employee living in Nasr City district of Cairo and working in Aswan. Shokri‚ whose work necessitates travelling about 900 kilometres by train every week‚ said that the trip from Cairo to Aswan sometimes takes fifteen hours
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Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
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EDIBLE OIL SECTOR. According to the Humburg –based world Trade Journal global production of oils & fats stood at 160 million tons in 2009. There are two sources of fats and oils; those extracted from vegetables such as coconuts‚ cotton seeds‚ cashewnuts‚ groundnuts‚ sunflower seeds‚ simsime‚ soya beans‚ maize germ and palm fruits and those extracted from milk animal meat. In Kenya the preference source of oils and fats and oils is extracted from vegetable oils with domestic production at 380
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POST GRADUATE DIPLOMA IN MANAGEMENT- PHARMACEUTICAL MANAGEMENT 2012-2014 SIES COLLEGE OF MANAGEMENT STUDIES SECTOR 3‚ NERUL‚ NAVI MUMBAI It is in partial fulfilments of the requirements of the PGDM-BM Program-2012-14’ ACKNOWLEDGEMENT It is with a great sense of gratitude‚
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IdeclarethatallmaterialIhavepresentedinthisworkbookismyownwo- rkandthatIunderstandanydeliberateactsofplagiarismaredeemedto- beinbreachofexaminationregulations. Name………Date……………Sign………………………….……………… Exercise 1 Financial Services Companies Having studied the tutorials on the I-coach website‚ and identified some relevant news items in your own country’s newspapers or
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There is good recognition for individual efforts along with a caring and safe work environment. There is enormous pride in the brand image of Vodafone as well. Best practices Vodafone Tales is a programme that identifies those memorable customer service experiences‚ which help them to establish and maintain real differentiation in the market. It provides a platform for employees to write about some moments that exemplify the Vodafone way of doing things‚ moments of magic that delight their customers
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MERGERS AND AQUISITIONS IN BANKING SECTOR Research project submitted to Deppt. Of Management Studies and Computer Applications For Partial fulfilment for award of degree in Masters of Business Administration‚ (MBA) Punjab Technical University‚ Jalandhar. (2011) Supervised By: Submitted By: Dr. H. S. Gill Ravinder Preet Assistant Professor
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