company needs to provide goods and services: • At lower cost • At maximum customer satisfaction • With competitive advantages. The guest satisfaction starts at recruitment with: • Recruit the right staff • Train and motivate them • Empower them to deliver guest satisfaction • Appraise‚ develop and incentive them. 2. Service industry characteristics The service industry is special because: • The service is delivered by people to people • The service is produced and consumed at the same
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Customer service quality and customer service expectations in banking sector. Abstract This research explores the relationships between service quality‚ customer involvement and customer satisfaction in the highly competitive banking sector. The study sought to identify the most important attributes in bank settings‚ which may be used to review characteristics of the banks as experienced by customers. The main aim is to find out customer service quality performed by banks at present and expectations
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What Explains the Rapid Growth in the Internet? In these few centuries‚ the broadcasting industries have a few significant transformations. The broadcasting radio industry expanded rapidly in 1920s until the born of television service in 1936. However‚ the born of broadcasting television service did not influence broadcasting radio industry very much. In fact‚ the real challenger of broadcasting industries is Internet‚ which was growth rapidly in these two decades. This essay is mainly divided
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the Food service Industry faces can be broadly divided into the following categories: * Economic /Market Factors * Operational Factors * Fragmented Supply Chain * Government/ Regulatory Factors * Consumers Factors Economic/ Market Factors * Rising Food Costs: Food price inflation is a key factor affecting the food services market in India and is impacted by delayed monsoons‚ the economic slowdown and unfavourable demand-supply conditions. Across all food services formats‚
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A COMPARITIVE STUDY ON BOOM OF SERVICE SECTOR IN INDIA AND CHINA BY‚ R.SRIRAM ABSRACT Service Sector in India today accounts for more than half of India’s GDP. According to data for the financial year 2011-2012‚ the share of services‚ industry‚ and agriculture in India’s
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1 SERVICE INDUSTRY Measuring Productivity and Performance in Service Industry Term Paper 2012 SERVICE INDUSTRY 2 Table of Contents 1. INTODUCTION ........................................................................................................................... 3 2. PRODUCTIVITY MEASURES ....................................................................................................... 4 2.1 India: The Growth Imperative .……………………………………………………………………………………….4
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Consumer Perception of Public & Private Sector Banks: A Service Quality Approach TABLE OF CONTENTS |S. NO. |PARTICULARS |PAGE NO. | | |Executive Summary |3 | |1 |Introduction |4
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Constant growth rate estimation 4 (3) Net earnings from same sector 11 (4) ROE for the companies in the same sample set 16 (5) Share price estimation by DDM 21 Approach II: “Valuation Multiple” 23 1) Price – earning ratio of each sector 23 2) Share price estimation by PE ratio 28 Reconciliation report 30 In this assignment‚ we are going to analyze 5 companies which are come from Banking Sector‚ Media Sector‚ Telecommunications Services Sector‚ Consumer Durables & Apparel Sector and Transportation
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Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking
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REPORT ON FINANCIAL ANALYSIS OF IT SERVICES SECTOR (SONATA vs INFOSYS) Under the Guidance of: Dr. Sandeep Goel 13/09/2010 Group-9‚ PGPM-2010 Sec-A Nipun Goel(10P035) Atul Bucha(10P013) Manu Kulkarni(10P028) Vaibhav Goyal(10P058) Harsh Maru(10P018) Dheeraj Nagpal(10P015) ACKNOWLEDGEMENT We wish to express our sincere gratitude to Dr.Sandeep Goel for providing us an opportunity to do our project work on “FINANCIAL ANALYSIS OF IT SERVICES SECTOR (INFOSYS vs SONATA)” .This project
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