name embodies a proud legacy of leadership and service built on 148 years of shipping and logistics experience. They pioneered many innovations in the industry‚ including the merging of the heritage Negros Navigation and ATS under the 2GO brand. The group maintains the largest and widest logistics infrastructure across the Philippines with seamless links to over 150 countries. Over 400‚000 TEU capacity (50% market share of domestic freight) 16 passage and freight vessels‚ 15‚000 containers ‚35 Cross-dock
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Chapter 19: Types of Risks Incurred by Financial Institutions 46. Why do banks continue to make credit card loans even though credit card default rates are often at least twice as high as other loan types? Answer: Credit card loss rates are higher than many other loan types‚ but FIs charge high enough interest rates (and fees) to make them worthwhile. FIs also extend credit card loans to large numbers of borrowers and the ensuing diversification reduces the risk. Level: Medium 47
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Jayne Careaga 2700156 Customer Service for Dummies The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service‚ for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic‚ I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone
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A marketing campaign should have the goal of meeting customer needs in mind. There are certain things you can do to make sure you meet your customer needs‚ and those are explained below: First and foremost offer good customer service. The customer is not always right‚ but they should always be respected and valued. So‚ make sure that your customers know they are important to you‚ and that you want to meet their needs. If they know this‚ they will be more forgiving‚ and they will be more willing
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How to Deal With an Angry Customer as a Hotel Front Desk Agent By Tamara Davidson‚ eHow Contributor ‚ last updated August 14‚ 2011 Angry hotel customers may walk into the hotel with prior stress. Angry customers are probably the worst part of a customer service job. You need to consider several factors when dealing with angry hotel customers. Simply fixing the problem won’t cut it. You must first sympathize with the customer. After the guest realizes you are on his side‚ his anger will often
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Explain how the management of human‚ physical and technological resources can improve the performance of a selected organisation In this assignment‚ I am going to show and explain how Jaguar Land Rover manages the three main types of resources. Ensuring that the human‚ physical and technological resources are carried out correctly can increase the performance of Jaguar Land Rover. Jaguar Land Rover (JLR) is a business built around two great British car brands that design‚ engineer and manufacture
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Research Paper: "Explain how and why the North won war by 1865." 1 Explain how and why the North won war by 1865 By‚ Janice Lopez History 1302 Mr. Otter April 11‚ 2013 Research Paper: "Explain how and why the North won war by 1865." 2 Abstract My research topic for this essay is explain how and why the North won war by 1865. In this essay I will be explaining the various reasons as to why the South surrendered
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jeans company in the world with product lines Levi’s‚ Dockers and Levi Strauss Signature brand. It enjoyed monopoly in the jean wear market for almost a century – 1853 to 1960s until new product lines from Wrangler‚ Lee‚ Gucci‚ Diesel and many more started taking over Levi’s share in the market and posing a threat to the comfortable fitting‚ long lasting‚ casual wear blue jeans. By early 1990s‚ Levi’s was struggling to keep its presence in the market. PRODUCT: Levi’s Type One Jeans. In 2002-03
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Understanding the Principles and Practices of Assessment Q1 - Explain the Function of assessment in learning and development The assessment cycle continues until all aspects of the qualification have been achieved by the learner:- Initial assessment – Prior knowledge of the subject to determine teaching style. Assessment planning – agree what types and methods of assessments are to take place Assessment Activity – what methods‚ e.g. observational/ assignments/ questioning Assessment decisions
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A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN SELECTED COMMERCIAL BANKS IN TAMIL NADU INTRODUCTION This aim of a business concern is to get profits. This concern works for a business having a long-term approach towards satisfying customer needs. Customer retention is the purpose of their business. The trend in marketing towards building relationships with customers continues to grow and marketers have become increasingly interested in retaining customers over the long run. Building
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