A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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Physical Distribution Management Part of logistics management‚ physical distribution is concerned with the transporting of merchandise‚ raw materials‚ or by-products‚ such as hazardous waste‚ from the source to the customer. A manager of physical distribution must also assess and control the cost of transporting these goods and materials‚ as well as to determine the most efficient way to store them‚ which usually involves some form of warehousing. Hence‚ physical distribution (PD) is concerned with inventory
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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SAMPLING DISTRIBUTIONS |6.1 POPULATION AND SAMPLING DISTRIBUTION | |6.1.1 Population Distribution | Suppose there are only five students in an advanced statistics class and the midterm scores of these five students are: 70 78 80 80 95 Let x denote the score
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Just-In-Time Distribution and Barilla SpA Anybody who knows something about business had heard the term Just-in-time (JIT) inventory. It involves producing only what is need‚ when it is needed. The principle of Just in time is to eliminate sources of manufacturing waste by getting the right quantity of raw materials and producing the right quantity of products in the right place at the right time.(1) In this way‚ manufactures receive parts and materials "just in time" to meet the day’s manufacturing
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The Production Process Pre-Production Pre-production is a fairly loose term which refers to the tasks undertaken before production begins. Exactly what is included in this stage depends on the medium and situation. For a small video company‚ pre-production may refer to everything that happens before shooting begins‚ for example‚ meeting with the client‚ research‚ storyboarding‚ location planning‚ etc. For feature films‚ pre-production is more specific and only begins when other milestones have
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Family arranged marriages in India versus self-arranged marriages in the United States Marriage has been defined in numerous terms by different cultures. The factors that play into creating a successful‚ happy marriage are viewed differently by people in different cultures. Family arranged marriage has been the tradition in Indian culture. Modernization‚ globalization‚ and urbanization have brought about the concept of self-arranged marriage from Western cultures‚ such as the United States. Despite
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UNIT 212. PROVIDE SUPPORT TO MANAGE PAIN AND DISCOMFORT UNIT 212. PROVIDE SUPPORT TO MANAGE PAIN AND DISCOMFORT 212.1 UNDESTAND APPROACHES TO MANAGING PAIN AND DISCOMFORD 1. explain the importance of a holistic approach to managing pain and discomfort It is important that we take into consideration‚ areas other than physical pain and have a holistic approach. Pain is whatever the person who is suffering it feels it to be. Physical pain can be experienced as a result of disease
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profit and their loyal customers were always remained. Bayambang is one of the town with the largest number of barangays in Pangasinan‚ a largest place to establish a business. Business opportunity is increasing like mini grocery market‚ malls‚ fast food chains‚ banks‚ water refilling station and other small and big enterprises. This business establishment where very profitable and have impact to the customers especially here‚ is the groceries stores because customer or people can get or buy
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