DABBAWALAS OF MUMBAI DABBAWALAS OF MUMBAI WHITE PAPER PREPARED BY MBA STUDENTS UNIVERSITY OF NORTH CAROLINA’S KENAN-FLAGLER BUSINESS SCHOOL AT THE Authors Nishesh Patel (EMBA 2006) Naveen Vedula (EMBA 2006) Abstract Despite the current emphasis on high technology for solving complex business logistics issues‚ a group of largely illiterate Indian entrepreneurs known as dabbawalas has been coordinating the delivery of home-cooked lunches to thousands of Indian office workers for
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The distribution of the earth’s population across the globe is uneven. The earth contains many different environments with only few parts suitable for human habitation. Around 70% of the earth’s surface is covered in water‚ leaving only 30% as land; however within this portion exist many physical features that restrict human habitation. Only around 11% of the earth’s surface poses no serious threat to human settlement and 80% of the world’s 6.7 billion people live on 10% of the earth’s surface
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Customer Service James Brinkley MAR 2305-6 WK 1 IW October 18‚ 2012 Professor Summers Define what customer service is and how it provides value to everyone involved. The individual work assignment is to explore the field of customer service and consider the following questions carefully. In a word processing document‚ please answer the following questions: What is customer service in today ’s business environment? Customer service is satisfying the needs of external and internal customers
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How to Promote Eco-Friendly Behavior to Customer Nowadays‚ trading isn’t as hard as in the past. It becomes easier when technology become more modern‚ easy to get and operates. Business becomes agile to insert the domestic and also international market. Business could be defined as a way or activity of buying and selling products/services and it could be seen as money oriented activity. People said that business is contradictory with the environment‚ where business usually harms the environment
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to function‚ it must first understand the needs of the customer. These needs may be based on the specific product‚ distribution of the product‚ or accessibility to the product‚ along with many other factors. The e-business revolution is a good example of understanding that the consumer is in need of fast service at their own time. Yantra Corp‚ a fulfillment software vendor in Tewksbury‚ MA states that “successful companies must let customers order products anywhere they sell them and fulfill orders
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Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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Customer Satisfaction Ratings: Towards the Development of A Valid and Reliable Evaluation Instrument for Restaurant Services Windion G. Sarmiento Chapter 1 Introduction to the Study This chapter is divided into five parts: (1) Background and Theoretical Framework of the Study‚ (2) Statement of the Problem and the Hypothesis‚ (3) Significance of the Study‚ (4) Definition of Terms‚ and (5) Delimitation of the Study. Part One‚ Background and Theoretical Framework of the Study‚ presents
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Condom Distribution to Teens Over the past 30 years‚ condom distribution has not effectively helped against sexually transmitted diseases (STD) or teen pregnancies because condoms are used incorrectly or not at all. The question remains: does it encourage teens to engage in sex by pushing condoms in their hands? We will explore the effectiveness of the program‚ taxpayer views‚ and religious views. The theory generally accepted in justifying the distribution of condoms to teenagers is that this
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How does an organization create customer value? Marketing experts Don Peppers and Martha Rogers said: “Without customers‚ you don’t have a business.” It is such a simple‚ nevertheless‚ a scary thought. We live in a world of consumerism‚ in which the customer’s wants and desires greatly exceed their basic needs. Even though many see this concept as a threat to modern world society‚ it has created the extremely competitive marketplace for businesses. The companies are competing everyday to win over
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