M1: Explain how the management of human‚ physical and technological resources can improve the performance of an organisation. In this assignment I will explain how the management of human‚ physical and technological resources can improve the performance of an organisation relating it to Debenhams. Human Resources:- Management of human resources is very important for an organisation‚ the management should therefore discover the right approach to their workers to have the capacity to arrange and oversee
Premium Management Human resource management Human resources
ice Alyssa Corral Customer Service Bruce Fey Page 282 Review Questions What are some innate qualities or characteristics that make people unique? Innate qualities are qualities and characteristics that one is born with and has within them. Some innate qualities that make people unique are race‚ ethnicity‚ gender‚ height‚ natural hair color‚ and birth order. What external or societal factors affect the way members of a group are seen or perceived? Some external factors that affect
Premium Nonverbal communication Communication Customer service
situations regarding customers of diverse backgrounds‚ no matter what their status or position may be. In establishing good customer service employees must have an awareness of the elements of cultural diversity as well to be accepting and understanding of the cultural diversity of all customers. This means; having an understanding of the expectations of differing racial groups (for example international visitors to Australia such as European expect fast efficient service) as well as their needs
Premium Communication Culture Sign language
Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
Premium Customer Sales Customer service
for business success (Jones et al 2000). How is consumer satisfaction related with their loyalty has been likely the most important issue in consumer behaviour for ensure a long-term success in a marketing strategy (Pappu et al 2006). The literature and researchers suggest that there is a strong relation between product satisfaction and brand loyalty‚ but always highlighting their relation as a unidirectional relationship. In other words‚ product or service satisfaction has a direct relationship with
Premium Marketing Brand
VALUE ADDED SERVICE FEATURES Appendix Y Click on the section that you are interested in 1 ABOUT THIS appendix 4 2 BASIC SERVICES 5 2.1 Caller ID 5 2.2 Call Waiting 6 2.3 Group Call 6 2.4 Optus 124YES (124 937) 8 2.5 Me2U 9 2.6 Rollover 11 2.7 SMS Usage Alerts 13 3 MESSAGING SERVICES 15 3.1 Optus SMS 15 3.2 Optus Group SMS 17 3.3 SMS 2 Email 19 3.4 Optus Web SMS 21 3.5 SMS Chat – EFFECTIVE 21 JANUARY 2011‚ SMS GAMES WILL NO LONGER BE AVAILABLE 24 3.6
Premium Mobile phone UCI race classifications Telecommunications
Manage Quality Customer Service Assessment Event 1 CONTENTS PAGE DESCRIPTION OF THE ORGANISATION ......................................................................... 2 TELSTRA ................................................................................................................. 2 Business Operations ...........................................................................................................................................2 Telstra’s Business Units .....
Premium Management Marketing Strategic management
1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
Premium Bank
MKT 121: Customer Service Question 2: Summarize the advantages and disadvantages of Web-based customer service. The internet has become the new path for providing customer assistance‚ providing a space for searching and shopping. As the technology is develops‚ clear advantages and disadvantages to customer service relationships have presented itself. One of the advantages of a website include increased exposure‚ with the ability reach customers on a global level. The web provides the
Premium Internet World Wide Web Customer service
Customer Services Report I am working as Assistant Head of the Customer Service Department. The profits last year made a decrease which resulted in increase for competitors in the Travel and Tourism Industry. First Impressions My first impressions on Alton Towers were that the company image that currently stands is very good‚ the logo is bright and it also shows that the company is the wonderland that people want to visit‚ the premises which holds Alton Towers is immaculate. When you first walk
Premium Customer Customer service