Delivering Learning and Development Activities: Customer Service Presentation Review 3.1 Feedback When planning and presenting my training session a factor that influenced it was my own knowledge of customer service training. Like others I taught‚ I had already gone through the process at work. I learnt the basic principles and adapted this in the workplace to provide excellent customer service. According to Don Kirkpatrick (2006) "Trainers must begin with desired results and then determine
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Teaching and Learning Plan Reflection Look Back This event took place at Centennial College from January 26‚ 2016 to February 9‚ 2016. The purpose of this event was to get together with my assigned group and create a teaching and learning plan to teach Aboriginal elementary school children about the importance of hand hygiene. My team was made up of five team members. Elaborate The elements of group process are to start and finish group assignment effectively while working with group members. The
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"The Apt Pupil" tells the story of thirteen-year-old Todd Bowden‚ the total all-American kid‚ and " an extremely apt pupil." It was not until one day‚ we find that Todd discovers a nasty secret about his neighbor. We are first introduced to Kurt Dussander under a different name‚ Mr. Arthur Denker. Mr. Denker would not admit at first that his real name was Kurt Dussander and this showed then he told Todd‚ "I will tell you this once‚ boy‚ and once only. My name is Arthur Denker. It has never been
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and adults and how I would deal with or have dealt with situations. I will also be showing that I understand the legislation policies and procedures for confidentiality and sharing information including data protection. 1.1 It is important that I build positive effective relationships with the children‚ young people and adults that I work with‚ to do this I need to be able to demonstrate and model effective communication skills in my dealings with others. I must always consider how I approach people
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Employee Monitoring Employee monitoring involves the use of computers to observe‚ record‚ and review an employee ’s use of a computer‚ including communications such as email‚ keyboard activity (used to measure productivity)‚ and Web sites visited. Many computer programs exist that easily allow companies to monitor employees. Further‚ it is legal for companies to use these programs. A frequently debated matter is whether an employer has the right to read employee email messages. Actual policies
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software. Even web communication‚ internet‚ antivirus protections‚ and everything that relates with technology‚ either hardware or software. Knowing that information technologies depend on scale helps simplify its definition. An IT specialist can work on the internal workings of a single computer or coordinate a wide network of connected computers but not only computers. Because information technology reaches so far‚ technologies entered new age. Force by technological changes and
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Goal # 1: To establish and maintain a safe‚ healthy learning environment Safety at Precious Moments Daycare is our utmost priority as well as a very important daily task. A child’s growth is essentially influenced by a safe and healthy environment this is why it is very important to follow our licensing regulations. We arrive fifteen minutes before the 1st child arrives to ensure we go over our daily safety checklist‚ this includes making sure electrical outlets are covered and cords are our
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Planning means looking ahead and chalking out future courses of action to be followed. It is a preparatory step. It is a systematic activity which determines when‚ how and who is going to perform a specific job. Planning is a detailed programme regarding future courses of action. It is rightly said “Well plan is half done”. Therefore planning takes into consideration available & prospective human and physical resources of the organization so as to get effective co-ordination‚ contribution &
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an safety‚ we may affect their learning development and abilities. Sometimes it’s good to offer them challenging environment for them to deal with risks under our observation also when a child sustain or witness injuries they gain direct experience of their action and choices. 4.1) Recognise and respond to emergency situations. Evacuation: raise the alarm‚ collect register‚ evacuate the children‚ once outside take register and inform parents. Missing child: Inform head teacher‚ find out child’s
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Differences on English Learning and Teaching I. Introduction Nowadays‚ culture plays a very important role in the foreign language classroom. Because cultural differences may give rise to misunderstanding that exists in intercultural communication. So the teaching of culture in the English classroom has been becoming a heated topic and people pay more and more attention to the cultural studies and intercultural communication in recent years. Therefore‚ culture teaching is feasible in the English
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