Customer Centric Service Kaplan University Unit 1 AB221 Malana Crofoot 01/10/2012 Unit 1: Customer Centric Service When a person owns or operates a business there is an expectation to deal with persons outside of themselves. Knowing this it is best to give those people the best impression possible in order to gain customer loyalty and repeat business. If I owned a business‚ I would try to treat every customer as if they were my first. That first customer is very crucial
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Level 3 Diploma for Children & Young People’s Workforce Unit 54: Principles for implementing Duty of Care in Health‚ Social Care or Children’s and Young People’s Setting. By Kerry Derbyshire. Kerry Derbyshire Unit Number: 4227 - 054 What is a “Duty of Care”? 1.1 Preventing mistakes and accidents Preventing mistakes and accidents As a child care provider we are expected to have a Duty of care within our work setting‚ we are all given the appropriate attention‚ watching for
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4.1 Explain the importance of personal hygiene at meal and snack times As part of healthy eating‚ it is important that you promote hygiene. You will need to guide the children and young people in the setting by giving clear explanation of the importance of personal hygiene at meal and snack times. This should be done by ● They should wash their hands thoroughly before eating‚ to prevent the risk of any infection. ● Antibacterial soap and disposable paper towels will be provided. ● C
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Explain own role and responsibilities in identifying and meeting the needs of the learners As a teacher and trainer I have found that one of the simplest ways to make learning accessible to both myself and to those I am teaching is by relating to real-life situations and circumstances that I have faced. If one takes the approach of trying to memorise lists of facts of how to deal with First Aid situations the information becomes more difficult to absorb and less likely to be retained. Context can
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Alison Sutton Task A Imagine you are a newly appointed supervisor/manager within your service. You need to update your staff hand book to reflect current employment law A1- identify three different sources of information you could use to enable you to do this. * Internet * Union reps * Policies and procedures Once you have identified a reliable source of information A2- list three aspects of employment covered by law * Minimum wage * Training * Holiday entitlements
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I will be looking at and justifying the role of discipline within the public services‚ as well as evaluating the impact of discipline. Discipline takes a massive role in the public services for many reasons. It is crucial for the servicemen to stick to the rules‚ which I will be demonstrating within my case study which looks at what happens when a Buckingham Palace Guard is seen pirouetting. Every serviceman within the uniformed public services knows how discipline is of the upmost importance when
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educational stage and school governance Local Authority Nurseries * Usually cater for children aged 3-5yrs‚ can be attached to a primary school or children’s centre. Usually open term time only. Hrs of 9 – 3.30pm. * Follows the EYFS (early year’s foundation stage). Framework to support a child’s development and learning from birth to 5ys. State funded through the LA for children 3-5yrs‚ 15hrs per week‚ 38 weeks per yr. * Regulated by OFSTED Early years (office for standards in education)
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for competence in own work role‚ reflecting on own work activities‚ agreeing a personal development plan and developing own knowledge‚ skills and understanding. The duties and responsibilities of my own role include treating others with respect‚ the effective communication between both service users and my colleagues‚ and‚ the safety and comfort of service users. I am also involved in practical tasks by working alongside clients‚ to help them achieve the outcomes in their own support plans. I
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accurate documentation. provide explicit documentation. meticulous with detail. excel in detail checking. forecast with extreme accuracy. make accurate predictions about future trends‚ directions and developments. achievement achieve optimal levels of personal performance and accomplishment. provide strong evidence of specific accomplishments. produce a tangible‚ positive impact. achieve consistently high results. excel in achieving outstanding project results. achieve bottom-line results
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with coving. Skirting board will be fitted in the kitchen area. Fit ceiling plaster board and skimmed/plastering. All piping will be boxed with timber/plasterboard and skimmed. £1155 + £300 in oak/varnish‚ * Conservatory through lounge wooden frame. Skirting board will be fitted in the conservatory. All piping will be boxed/with timber/plaster board/skimmed. £700+£70 in oal/varnish * Conservatory floor will fit with level timber/fire floor board/underlay and laminated. £250 * Main
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