and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list.  2. Complete the table below by describing the differences in customer service between commercial‚ public and third sector organisations. You should outline customer service roles in each organisation
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direct and shape the contributions made from service agencies‚ to ensure they are based upon what is important to a person from their perspective. There are 5 key features that help distinguish person centred planning from other forms of planning: 1. The person is at the centre: person centred planning is rooted in the principles of rights‚ independence and choice. It requires careful listening to the person and results in informed choice about how a person wants to live and what supports best
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a negative impact upon the equipment. The ideal temperature of the ICT suite is between 18 and 24 degrees Celsius and should have humidity between 40 and 60%. The room should be well ventilated and air conditioning used where appropriate. Lighting levels should be set lower than in a standard classroom to ensure there is appropriate contrast between screen and background environment. Semi translucent vertical blinds are best for reducing glare as they stop the glare from the sun but still let light
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most children have been at nursery or day care‚ children understand how to be social‚ acceptable social behaviors‚ they have an understanding of others – emotions‚ behaviour and social expectancies. Children are often willing to ‘start playing cooperatively with others‚ take turns and share’ – (http://www.aboutkidshealth.ca). Some children may start to develop close friendships but often start to play with children of their own genders which could help towards their understanding of gender
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verbal whichever way we communicate it has to be in a professional tone and acted in a sensible manner. There are many ways to have effective communication with children‚ by being clear with what you would like the child to do‚ go down to their level as talking to them standing up may cause them to feel fear. From this the child will feel happy around your presence and will be happy and willing to communicate back. Communicating with staff should be in a professional manner‚ talking to them with
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To be a good key worker “you need many skills and qualities”. For a key worker it is important to remember that children will be “relying” on them for their “emotional security” (Tassoni‚ 2007‚ page 99) To have a good key worker role you will need to be “friendly‚ show attention patience‚ reliable‚ observant” and have good “communication” skills. (Tassoni‚ 2007‚ page 98) Many children will have to cope with transitions. These may include staring school‚ having a new sibling or separation of parents
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their choice of leadership styles or behaviours in workplace situations. • Explain why these leadership styles or behaviours are likely to have a positive effect on individual and group behaviour. • Assess own leadership behaviours and potential in the context of a particular leadership model and own organisation’s working practices and culture‚ using feedback from others. • Describe appropriate actions to enhance own leadership behaviour in the context of a leadership model. Workshop Three:
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Sharon Moss History of Childcare Institutions and Qualifications 1/1/2011 Assignment 1.2 “Really Useful Knowledge” History of Childcare Institutions and Qualifications During this essay I will be outlining the history of childcare institutions and qualifications and how they have developed in relation to the needs of the country‚ family needs and society. I will be looking at the following occupations wet nurses‚ governesses
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1.1 Identify own learning style(s) and the learning style(s) of another member of the team There are four main Learning Styles; Activists‚ Reflectors‚ Theorists and Pragmatists. To describe them briefly‚ activists are enthusiastic about anything new and consider the consequences afterwards. They are always looking for new experiences and get bored with the long term‚ seeking to centre activities on themselves. Reflectors look at things from a different perspective‚ listening and considering the
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work setting(1.1) 2. Explain the main points of health and safety policies and procedures agreed with the employer(1.2) 3. Analyse the main health and safety responsibilities of: – Self – the employer or manager – others in the work setting (1.3) 4. Identify specific tasks in the work setting that should not be carried out without special training (1.4) 5. Describe different types of accidents and sudden illness that may occur in own work setting (3.1) 6. Explain procedures to be followed
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