them. ‘Individual and group diversity needs to be considered in order to ensure that everybody‘s needs and requirements are understood and responded to within employment practice and service design and delivery’ (Self-Awareness Workshops‚ 2011) An example of diversity in practice; ‘The development of flexibility in working practices and services. An employer may allow an employee to work a flexible working pattern to accommodate child care arrangements‚ or a GP surgery may offer surgeries at the
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In my role l am expected to support the teacher‚ to be reliable and build a good relationship with the children‚ encouraging them to the best of there ability in their learning‚ to assist their growth in knowledge and assist in enhancing their development‚ so they can grow holistically. To be aware of any weak areas that I come across whilst working with the children‚ for example a child that may need extra support within their numeracy‚ literacy or phonics time. I am also expected to deal‚ to the
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Unit 15 Developing Children’s (3-8 years) Mathematical Skills E1 There are different national frameworks and policies that are used for the development of mathematical learning from 3 to 8 years old. One of these is the Childcare Act 2006. The Childcare Act is an update on the Children Act 2004. It basically makes sure that local authorities reduce any inequalities in their individual areas by providing an ‘integrated’ service for children and their families. They make it so that each local
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unit 13 | 2011 | | Btec business level 3 Recruitment and -selection.Jean-Jacques | P1 Identify how two organisations plan recruitment using internal and external sources? My first organisation is Tesco because I think there internal and external is very basic to explain and I have a lot of knowledge. Internal recruitment: means that the person recruiting from the job will be taken from the organisation. In Tesco it will give current employee to get a promotion because it will be
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consider how active participation can be used to best effect. You will consider how risk assessments can support informed choices and examine the factors that contribute to the well being of individuals using the service. Tasks There are three tasks to this assignment. A Information leaflet B Short answer questions C Case studies Task B Short answer questions Bi- Describe two ways of finding out about the history‚ preferences‚ wishes and needs of an individual using the service. If
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CONTENTS PAGE Introduction……………………………………………………………….Page 3 First Organisation 1.0…………………………………………………...Page 3 Second Organisation 2.0……………………………………………….Page 3 What goods do Marks and Spencer’s sell? 1.1...............................Page 3 What service does Cancer Research offer? 2.1..............................Page 3-4 Business Activity 1.2…………………………………………………….Page 4 Business Activity 2.2…………………………………………………….Page 4 Business Sector 1.3………………………………………………..........Page 4 Business Sector
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2.10 LEVEL OF CUSTOMER SATISFACTION ON DISABLED FACILITIES PROVIDED IN PRIVATE HOSPITAL 2.10.1 CUSTOMER SATISFACTION Yang (2003) outlines some methods of measuring device service quality from both the Customer’s perspective and management perspective. SERVQUAL is a model developed by Parasuraman in 1993 based on “gap model” which defines service quality as a function of gap between Customer’s expectation and the actual delivered. This method widely used by scholars and practitioners. The other method
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Gap between service delivery and external communication: consumer expectations are highly influenced by statements made by company representatives and advertisements. The gap arises when these assumed expectations are not fulfilled at the time of service delivery. According to the statement provided by the official website of Hkexpress‚ That’s why we have invested in state-of-the-art Airbus A320 aircraft; to get you to your destination safely‚ on time‚ every time. If customers just focus on the
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ROLE The role of discipline in the Public Services is shown well through Team Spirit. If one person in a team‚ squadron or troop is particularly negative through a task or operation‚ then it gets everybody else’s enthusiasm down and can affect the successfulness of the assignment. Also‚ being a negative input to discussions and jobs‚ can then also lead to a lot of resentfulness and dislike being opposed on that particular person. In training for the public services‚ they are taught to be positive
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Pollyanna Steiner Unit 1: Learning Outcome 1 Roles‚ Responsibilities and Relationships in Lifelong Learning Summary -The whole unit must be completed to achieve the 3 credits available -Keep all relevant materials as evidence -The following units can help inform on this Unit:- Unit 2- Understanding inclusive learning and teaching in lifelong learning -Unit 4 - Using inclusive learning and teaching approaches in lifelong learning -Research‚ background‚ and reading sources should all
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