On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-Case Analysis between the Banks in Pakistan and the UK A thesis submitted to The University of Manchester for the degree of Doctor of Philosophy In the Faculty of Humanities 2010 Shahzeb Ali Malik Manchester Business School Contents LIST OF FIGURES AND TABLES 10 ABSTRACT 12 DECLARATION 13 COPYRIGHT STATEMENT 14 LIST OF ABBREVIATIONS 15 ACKNOWLEDGEMENTS
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Investment bank Vs. Commercial banks Many factors directly and indirectly caused the ongoing 2007–2012 global financial crisis which started with the US subprime mortgage crisis. One of the main culprits that is often pointed to as one of the main triggers of the global financial crisis are the mortgage derivative products‚ where risky mortgages were packaged with more traditionally secure mortgages and sold to corporate investors and other banks as secure investment products. This packaging of
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find hidden profits and losses contained in their current accounting system. The old system did not fully disclose how their costs were applied to the sales accounts. The goals are very sensible as they will allow them to move forward with the proper information. 2. Why did Ridderstråle feel that the previous cost system was inadequate for the new strategy? The new strategy/system was needed “to promote high-margin products to high-profit customers.” The old system didn’t work well because
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1.1 Introduction Modern commercial banking‚ in its present form‚ is of recent origin. Though bank is considered to be an ancient institution just like money. Its evolution can be traced in the functions of money lender‚ the goldsmiths and the merchants. A bank has been often described as an institution engaged in accepting of deposits and granting loans. It can also be described as an institution which borrows idle resources‚ makes funds available to. It does not refer only to a place of tending
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How Does the Computer Work? Specific purpose: To inform and educate the audience about how the computer works. Central idea: The types of hardware that all computer systems use and the types of software that make them run. Attention Statement: Most of American families nowadays have at least one or more computer in their house. Computer has become a very important piece in our life. May be some people don’t realize it but we use computer almost every day. Like millions of computer users‚ microcomputers
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The brand value chain The majority of companies that still follow the main principles of the industrial economy will face great difficulties in the value economy of the future. When the company defines itself by its products‚ far too many resources will be tied up in the product system. Alarm bells should ring when investment in products‚ services‚ divisions and departments are inflated when compared to a company’s actual market access. Fortunes are spent on developing new products without taking
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Here are five ways to minimize the risk of estate litigation: 1. While you still can‚ it is a good idea to get all your family issues and disagreements out in the open and try to work towards resolutions before you pass away. While this is always easier said than done‚ it’s important to at the very least‚ consider this idea. If you don’t want to try and resolve problems now‚ they won’t go away after your death. If you care about your family‚ you will want to consider how you can work towards resolutions
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The four C’s discussed in chapter one; cost‚ cash‚ capital and control are all important and vital components in health service organizations. If I had to pick one that I felt was most important it would be cost. The health service organization does not have a chance of surviving if there is not a balance between cost and revenue. Health service cost are many and includes medical and office equipment‚ employee salary‚ paying of employee benefits‚ and office supplies‚ etc.. The health care organization
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Explain the work of lay magistrates (10 marks) The work of lay magistrates includes hearing applications for bail (bail act 1976) and for legal aid. Magistrates also sit in benches of three and hear all summary offences and the majority of either-way offences as a court of first instance‚ that’s over 96% of all criminal cases. The majority of either-way offenders opt for a magistrates hearing as they hope for a shorter sentence because the magistrates sentencing powers are limited to 6 months
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Value Chain Analysis-Costco Corporation Brief on the Organization Costco is among the leading global retailers which provide customers a wide range of merchandise‚ ranging from small to well-known brands. The company began operations in 1983. Over the years‚ Costco has been a retailer in low cost membership-only leader‚ in warehouse club of merchandise. Moreover‚ Costco does not offer frills warehouse business models as its competitors do. Costco’s major competitors
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