4-1 Product and Service Design Operations Management William J. Stevenson 8th edition 4-2 Product and Service Design CHAPTER 4 Product and Service Design Operations Management‚ Eighth Edition‚ by William J. Stevenson Copyright © 2005 by The McGraw-Hill Companies‚ Inc. All rights reserved. McGraw-Hill/Irwin 4-3 Product and Service Design Product and Service Design • Major factors in design strategy Cost Quality • Time-to-market • Customer satisfaction •
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Design Pattern Matrix Design Patterns: From Analysis to Implementation by This is an excerpt from the manuals for Design Patterns Explained: A New Perspective for Object-Oriented Design Not all of the Gang of Four design patterns are included because not all of them are covered in the course. Furthermore‚ we use a variation on the classification of the GoF patterns: The Decorator and Proxy patterns are classified as Structural patterns by the GoF. Since they both add instead of just combining
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Organizational Structure The United States Army is a hierarchical structure when it comes to chain of command. To fight a war the U.S. Army deploys a variety of specialized systems and soldiers to the battlefield. To do this the US Army has adopted the divisional organizational structure. The Army is divisional but is structured as a functional structure; Army‚ Corps‚ Division‚ Brigade‚ battalion‚ company‚ platoon‚ and squad (Powers‚ 2012). An Army with a divisional structure therefore has a subset
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(custom made and cannot be made in advance) Process selection is based on variety and volume of demand. (Variety (y) vs volume (x)) chart Continuous process: very standardize product and large volumes of it (best manufacturing choice)It uses highly specialized equipment with very little flexibility and almost completely automated. Its production is continuous. This process is made to match outputs-outcomes with demand of product. Cost effectiveness (large capacity of operation). BP´s example. 1
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Case 1. TECSMART ELECTRONICS Identify the problem: Formulate objectives: Design alternative courses of action: Analysis of the ACA: a. advantages b. drawbacks Conclusion: Recommendation: Case 2. CAN SIX SIGMA WORK IN HEALTH CARE? Identify the problem: New culturein the hospital Formulate objectives: · To be able to make it easy to employees and all staffs the new framework to be used. · Design alternative courses of action: Analysis of the ACA: a. advantages b. drawbacks Conclusion:
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Organizational Structure Why is organizational structure important? What is it? Why do organizations adopt different structural arrangements? Why do these change over time? Definition how an organization arranges people and activities in order to meet its goals 1) Differentiation (specialization and division of labor) 2) Integration Dimensions of Structure Specialization / Division of Labor * Division of labor: degree to which tasks are subdivided into separate jobs
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ot26/12/2012 An Organization’s Environment (a) Competitors‚ industry size and (g) Recession‚ unemployment rate‚ competitiveness‚ related issues inflation rate‚ rate of investment‚ (j) (a) (b) Suppliers‚ economics‚ growth International Industry manufacturers‚ real (h) City‚ state‚ federal laws Sector Sector estate‚ services and regulations‚ taxes‚ (i) (b) (c) Labor market‚ services‚ court system‚ Sociocultural DOMAIN Raw Materials Sector employment agencies‚ political
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NEW PRODUCT LINE DEVELOPMENT Dark Chocolate with Omega 3 Masterand: Onaca Andra Maria Anul I FQM -2009- TABLE OF CONTENTS 1. Introduction……………………………………………………..………………………3 1.1. Basic Product Development Process Flow………………………….………………………..3 1.2. Challenges in Today’s Environment…………………………...…………………………….4 1.3. About Company…………………………………….…………………………………………6 2. New Product Development Process……………………………………………………9
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................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation...........................................
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McDonald’s Organizational Structure In 1940‚ Richard and Maurice McDonald opened the first McDonalds Bar-B-Q restaurant in San Bernardino‚ California. McDonalds offered hamburger‚ cheeseburgers‚ soft drinks‚ coffee‚ potato chips‚ and pie‚ which their big seller at that time was their 15-cent hamburger. McDonald’s achievement is constructed on the groundwork of personal and professional integrity. In 1955‚ a businessperson named Ray Kroc purchased the company from Richard and Maurice and began to
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