* Functional departmentalization - Grouping activities by functions performed. Activities can be grouped according to function (work being done) to pursue economies of scale by placing employees with shared skills and knowledge into departments for example human resources‚ IT‚ accounting‚ manufacturing‚ logistics‚ and engineering. Functional departmentalization can be used in all types of organizations. * Product departmentalization - Grouping activities by product line. Tasks can also be
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Process Design Matrix OPS/571 March 16‚ 2015 Brian Hall Process Design Matrix This executive summary will assist in identifying the design aspect of the service and product of choice. For this summary‚ the service that will be reviewed is that of travel agents providing corporate clients with the necessary service to ensure smooth travel plans via telephone calls. The product chosen will be that of the telephones that are used to speak with the clients. The process design aspects that will be
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A service encounter is simply defined as a customer’s actual interaction with a service company. Shostack (1985) defined service encounter as the period of time that a customer interacts with a service. Merritt (1977:198)‚ a linguistic scholar‚ views a service encounter as an instance of face to face interaction between a server who is ‘officially posted’ in some service area‚ that interaction being oriented to the satisfaction of the customer’s presumed desire for some service and the server’s obligation
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ORGANIZATIONAL STRUCTURES & PERFORMANCE EVALUATION OF RAILWAYS Based on European railway reform experiences and applied to Israel Railways J. W. Wolff September 2011 Organizational Structures & Performance Evaluation of Railways Based on European railway reform experiences and applied to Israel Railways Master Thesis September 2011 Jeroen W. Wolff Thesis Committee: Prof. Dr.-Ing. I.A. Hansen (TU Delft‚ Faculty CiTG) dr. W.W. Veeneman (TU Delft‚ Faculty TPM) ir. P.B.L. Wiggenraad
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management organizational structures A project organization is a structure that facilitates the coordination and implementation of project activities. Its main reason is to create an environment that fosters interactions among the team members with a minimum amount of disruptions‚ overlaps and conflict (pm4dev‚ 2007).Selecting the organization structure is one of the most important points to start any project. On the basis of unique characteristics of the project‚ each project structure various forms
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Factors Affecting Organizational Design Although many things can affect the choice of an appropriate structure for an organization‚ the following five factors are the most common: size‚ life cycle‚ strategy‚ environment‚ and technology. Organizational size The larger an organization becomes‚ the more complicated its structure. When an organization is small — such as a single retail store‚ a two-person consulting firm‚ or a restaurant — its structure can be simple. In reality‚ if the organization
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UPS in 2006 Customer Service and CRM Initiatives Case study Reference no 506-163-1 This case was written by Mridu Verma‚ under the direction of Kaushik Mukerjee‚ ICFAI Business School‚ Pune. It is intended to be used as the basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. The case was compiled from published sources. © 2006‚ ICFAI Business School‚ Pune. No part of this publication may be copied‚ stored‚ transmitted
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Seminar Paper Group 4 Matrix Management Weight 15% Members Alrina Ali – S02003625 Ahara Begum – S11078392 Table of Content Introduction 3 Evolution of Matrix Management 4 Matrix Basics 6 Advantages‚ Disadvantages and Applications 8 Conclusion 10 Reference 11 Introduction Matrix management is a technique of managing an organization (or‚ more commonly‚ part of an organization) through a series of dual-reporting relationships instead of a more traditional
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Why does service tend to be harder for a customer to evaluate than physical goods? Physical goods are easier to evaluate‚ because either they perform the job for which they were intended or they do not. Service is more difficult to evaluate‚ because everyone has a different service level expectiation. For example‚ if a company provides straight-forward all-business service‚ it may attract people who do not have a lot of time and just want to get in and get with as little hastle as possible. However
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The Role of the Organizational Structure An organizational structure can be either flat or tall‚ depending on the number of employees in the company. Flat structures are best for very small companies‚ as they usually have only one person responsible for each functional area‚ like marketing. Small companies can also have tall organizations‚ which are typically organized by functional area‚ specific products or a combination of the two‚ called a matrix organization. There are several key roles for
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